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North America’s Largest Franchise and Business Opportunities Events!
November 16-17, 2019: Montréal - Palais des congrès

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Exhibitor Manual for
The Franchise Expo – Montreal

November 16 & 17, 2019
Montréal, Québec
Palais des Congrès
Hall 220C

Welcome and thank you for choosing to be a participant in The Franchise Expo - Montreal. Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit. Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.

The Show Office will be set up at the Palais des Congrès, on Friday, November 15, 2019 at 10:00 am and management will be available to assist you for the duration of the Show.

Manual Quick Links

  1. General Information (Location, Dates, & Times)
  2. Check List
  3. Move-In Instructions
  4. Loading Docks
  5. Exhibitor Parking
  6. Vehicles on Show Floor
  7. Shipping & Deliveries
  8. Customs Broker
  9. Move-Out Instructions
  10. Show Decorator (Furniture & Display Rental)
  11. Booth Installation & Dismantle
  12. Booth Cleaning
  13. Electrical
  14. Telephone & Internet
  15. Audiovisual
  16. Hotel
  17. Food Sampling
  18. How to Work a Booth
  19. Exhibitor Badges
  20. Free Admission Passes
  21. Language Laws
  22. Show Guide Ads & Sponsorship
  23. Insurance
  24. Rules & Regulations

GENERAL INFORMATION

 

Show Location

Palais des Congrès
Hall 220C
201 Viger avenue West
Montreal PQ
H2Z 1X7
Tel: 514-871-8122
Fax: 514-871-9389

AREA MAP
MAP TO FACILITY

Show Dates & Times

Saturday, November 16, 2019 ~ 11:00 am – 5:00 pm
Sunday, November 17, 2019 ~ 11:00 am – 5:00 pm

Exhibitor Move-in Times

Friday, November 15, 2019 ~ 10:00 am – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, November 17, 2019 ~ 5:00 pm – 8:00 pm

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.,
Markham, ON
L3R 8H8
Tel: 905-477-2677 or 800-891-4859
Fax: 905-477-7872

Exhibitor Coordinator

Esther Benoit
905-477-2677 or 800-891-4859 ext.286
Email: esther@nationalevent.com

Director of Operations

Dina Latina
905-477-2677 or 800-891-4859 ext 224
Email: dina@nationalevent.com

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CHECK LIST

 

Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.

CHECK LIST

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MOVE-IN INSTRUCTIONS

 

Move-in Times: Friday, November 15, 2019, ~ 10:00 am – 6:00 pm

  • All exhibitors must officially register before setting up. Please come to the show office and staff will direct you to your booth.
  • All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
  • The aisle carpet will be in place Friday morning. Dollies and carts WILL NOT be permitted on the carpet. Hand carried items only may be brought in on Friday.
  • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

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LOADING DOCKS

 

Please note that the loading docks are located at 163 St-Antoine W. between Rue de Bleury & St-Urbain streets.

Dock level access is available. Dollies and a pump truck will be available for your use. If you require a forklift to move material from the dock to your booth, aforklift will be available to you.  However, if you have excessive forklift requirements please speak with Esther Benoit (esther@nationalevent.com) to discuss your needs.   A charge may apply.

AREA MAP
DIRECTIONS
MAP

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EXHIBITOR PARKING

 

The Palais des Congrès does not offer a parking pass. Parking is available in the Palais parking at the corner of Chéneville (1025) and Viger Streets.

PARKING RATES
DIRECTIONS
MAP

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VEHICLES ON SHOW FLOOR

 

All vehicles must abide by the arrival and departure schedules and procedures established by Show Management. Please contact Esther Benoit (esther@nationalevent.com) to arrange arrival time if you want to display a vehicle.

Motor vehicles or gasoline-powered equipment on display must be equipped with lock-on type gasoline tank caps and batteries are to be disconnected. Gasoline tanks must not be filled beyond the ½ mark in order to allow for expansion of product. Vehicles unable to be equipped with lock-on type caps must have caps sealed in a manner acceptable to the Fire Department.

When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense.

  • Running of display vehicles during exhibit is prohibited unless approved by the Fire Department.
  • Shows requiring vehicles to run as part of a performance or contest must fill vehicle outdoors from approved safety containers.
  • Propane charged cylinders are not permitted on self-propelled vehicles or trailers on display inside buildings.
  • If at any time an Inspector deems that equipment is being operated in a manner dangerous to public safety, he shall cancel the privilege of the exhibitor concerned.

Exhibitors are responsible for oil, grease, or any general damage to the carpeted area.

Exhibitors must provide a set of keys, the contact name, and phone number of the person responsible to remove the vehicle(s) to Show Management.

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SHIPPING & DELIVERIES TO THE SHOW

 

Shipping Direct To Show: Friday, November 15, 2019

PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours only.  Your materials will be left at the dock until you arrive.  To move your items to your booth space, pump trucks and dollies will be available at no charge.  Should you require assistance or the use of a forklift, please contact Esther Benoit (esther@nationalevent.com) as charges may apply.  

Please address shipments to:
Company name
Booth number
The Franchise Expo
Palais des Congrès
Hall 220C
163 St-Antoine W.
Montreal PQ H2Z 1X8

The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

TWI Canada/ConsultExpo
Jeff Labbé
514.482.8886 # 7
JeffL@ConsultExpoinc.com

TWI ORDER FORMS

 

EXCITING NEWS!

National Event Management is excited to announce that we have appointed TWI Group as our New Official Customs Broker and Transportation Carrier.  

Our objective is to help provide you with efficient service as well as help reduce your costs.

During move in, TWI will have priority access as the first carrier permitted to deliver freight into the hall.  If you use TWI, your shipment will be waiting by your booth when you arrive to set-up.

Using TWI During Move in will: 

  • Save your time waiting for access to the loading docks.
  • Save yourself stress driving a cube van through traffic.

Using TWI During Move out will:

Allow you to Pack up your booth and go.  TWI will collect your shipment right from your booth.  No waiting around for dollies, and loading dock access.  

TWI will arrange to load your booth onto their trucks and take care of your shipment, hassle-free.  

If you are doing multiple shows with us please do not forget to ask them about their special package pricing.  

 

 

Pre-Show Shipping
If you choose the official show carrier as your freight carrier, they will warehouse materials for up to 30 days prior to the Show at no charge and deliver them to the show on move-in day.

Please address shipments to:

To request a quote, please complete the below order form and email to:

TWI Canada/ConsultExpo
Jeff Labbé
514.482.8886 # 7
JeffL@ConsultExpoinc.com

TWI ORDER FORMS

Shipping enquiries must be finalized 14 days prior to show move in date. Be sure your shipment is labeled clearly.

You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times.

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CUSTOMS BROKER

 

TWI Canada is our designated official customs broker to coordinate customs clearance of goods destined for The Franchise Expo.  Please make sure you contact them at least one month prior to the event in order to arrange your custom needs.

If you have any questions please contact:

Shannon Trotter
orders@twigroup.com
Direct Line: 905-812-1124 x 6401
Cell: 647-282-6794

CUSTOMS ORDER FORMS

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EXHIBITOR MOVE-OUT INSTRUCTIONS

 

Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

All material must be removed by 8:00 pm

Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked-up or refused by carriers. Should this occur, you will be responsible for any charges incurred.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage.

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SHOW DECORATOR (TO ORDER TABLES, CHAIRS, ACCESSORIES, ETC.)

 

PRE-SHOW BOOKING DEADLINE: October 29, 2019

Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from:

GES
Tel: 514.367.4848
Fax: 514.367.5115
Email: montreal@ges.com

Show Colours

  • Booth Drapes: Black
  • Aisle Carpet: Teal
  • Booth Carpet: Tuxedo (black & white)

ORDER ONLINE

FURNITURE & ACCESSORIES ORDER FORM
PAYMENT FORMS

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BOOTH INSTALLATION & DISMANTLING

 

PRE-SHOW BOOKING DEADLINE: October 29, 2019

Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage.

Should you require assistance setting up or dismantling your booth, please submit the below forms to:

GES
Tel: 514.367.4848
Fax: 514.367.5115
Email: montreal@ges.com

ORDER ONLINE

BOOTH INSTALLATION & DISMANTLE ORDER FORM
PAYMENT FORMS

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BOOTH CLEANING

 

PRE-SHOW BOOKING DEADLINE: November 5, 2019

Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming please use this Portal Link: https://portailclient.congresmtl.com

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ELECTRICAL

 

PRE-SHOW BOOKING DEADLINE: October 29, 2019

Electrical is not supplied to your booth. If you require an electrical hookup please contact:

GES
Tel: 514.367.4848
Fax: 514.367.5115

ORDER ONLINE

ELECTRICAL ORDER FORM
PAYMENT FORMS

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TELEPHONE / INTERNET

 

PRE-SHOW BOOKING DEADLINE: November 5, 2019

Please Note: This venue has free wifi on ground-level only.

If you require a telephone or internet line in your booth, please use this Portal Link

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AUDIO / VISUAL RENTALS

 

PRE-SHOW BOOKING DEADLINE: October 30, 2019

If you require audio visual equipment in your booth, please send the completed order form to:

FREEMAN AV
Eric Gagné
Tél: 514-868-6656
eric.gagne@freemeanco.com

AUDIO VISUAL ORDER FORM

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HOTEL

 

BOOKING DEADLINE: October 14, 2019

Rooms and discounted rate will only be held until the specified date. Rooms will then be subject to availability at prevailing rates.

We have obtained a group rate of $229.00 + taxes for single or double occupancy at The Embassy Suites by Hilton Montréal. 

The Embassy is located at:
208 St. Antoine West
Montreal, Quebec
H2Y 0A6

Reservations may be made by calling 514-288-8886 or by booking online here.

To receive this rate, you must mention that you are with The Franchise Expo when booking.  Rates cannot be changed at check-in/check-out times if you fail to identify your affiliation at the time of booking.

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FOOD SAMPLING

 

PRE-SHOW BOOKING DEADLINE: October 25, 2019

If you are planning on sampling food or beverage product in your booth, please note that samples must be no larger than 2oz (liquid) or 1oz (solids). For any distribution, the below SAMPLING FORM must be submitted to Capital Traiteur Catering must be made at least 3 weeks prior to the event. Please read the enclosed document for important information.

Your request should be submitted to octavio.vieira@capitaltraiteur.com by email or faxed to 514 875-1300.

Please also send a copy of your email to esther@nationalevent.com.

If you are preparing food on-site, you must adhere to the below safety requirements.

FOOD SAMPLING FORM
FOOD SAFETY REQUIREMENTS

If you require a refrigerator for your booth, please contact:

Summum Refrigeration
514-768-2746
www.quebecrefrigeration.com

 

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HOW TO WORK A BOOTH

 

Please review the "Tips for Success" pdf below for important information on how to make the most out of exhibiting with us!

TIPS FOR SUCCESS

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EXHIBITOR BADGES

 

PRE-SHOW BOOKING DEADLINE: October 25, 2019

To request your badges, please email badges@nationalevent.com and include the following information:

  • Email Subject Line: “The Franchise Expo – Montréal”
  • Company Name (as you would like it to appear on badges)
  • Booth Staff Names (First and Last Names)

Exhibitors are provided with up to a maximum of 7 personalized name badges based on the size of your booth.    

10x10 booth - 3 booth staff
10x20 booth - 5 booth staff
300 feet or larger - 7 booth staff

Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.

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FREE ADMISSION PASSES

 

Raise awareness of your franchising initiatives and increase traffic to your booth by distributing Customized FREE ADMISSION passes to the Show. There is no limit to the number of FREE passes you may distribute to your professional and personal databases.

Please email your high-resolution logo in .ai, .eps, or .pdf format to Esther Benoit.
esther@nationalevent.com.

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QUEBEC LANGUAGE LAWS

 

For those exhibiting in any public shows in the Province of Quebec, you should be aware that there are language laws found in the Charter of the French Language, which are in effect when doing business in the Province of Quebec. These laws were recently amended in May 2011. The changes clarified that all companies showcasing at a public event (all National Event Management Shows are deemed public events) regardless of whether you are based outside of Quebec or outside of Canada you must comply with French language laws.

What does this mean for exhibitors?

HANDOUTS AT THE SHOW
Catalogues, brochures, folders and commercial directories must be available in French at the show. Handouts can be bilingual or publications may be in 2 separate versions, one exclusively in French, the other exclusively in another language, provided that the material presentation of the French version is available under no less favourable conditions of accessibility and quality than the version in the other language.

DISPLAYS, SIGNS AND POSTERS
Public signs and posters may be exclusively in French or both in French and in another language, provided that French appears at least as prominently (twice as big or as present).

BOOTH STAFF
Since French is the official language of Quebec, there should be at least one French speaking staff person available in your booth during all show hours. Consumers of goods and services have a right to be informed and served in French. There are a few exceptions to these rules, based on trademarked names, showcasing of company name, etc. For the complete Charter, please visit Here.

***Please refer to the Commerce and Business Section (Chapter VII), and the Exceptions to Section 51 for situations where English is permitted (Company Name, Trademark, etc.). Please review the legislation changes and your booth signage, materials and staffing plan to ensure you are in compliance with the new regulations.

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SHOW GUIDE AD & SPONSORSHIP OPPORTUNITIES

 

There are a number of ways to increase your brand awareness at our shows. Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence. Speak to your sales rep for more information.

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INSURANCE

 

Insurance for booth/show

Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

Transportation Insurance

Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

Liability

Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

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RULES & REGULATIONS

 

Diagram #1: Sample of the drape provided for your booth Diagram #2: Sample of display allowance
Booth Drapes Sizing Booth Display Allowance

Booth Display & Restrictions

  1. Diagram #1 shows the drapes that are provided as a part of your booth cost.
  2. Diagram #2 shows the allowed clearance for displays, banners and products within your booth.
  3. No exhibit may exceed a maximum height of 8 ft.
  4. Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
  5. The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
  6. Any exceptions to this must have pre-approval from Dina Latina dina@nationalevent.com.

Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.

Signage

No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.

Carpet or Flooring

Grey carpet is provided within your booth space. If you would like to change the colour, you may order different flooring through our decorator at your own cost or you may bring your own. *Please be sure to review the Tape Restrictions below.

Tape (Floor, Wall, and Carpet Damage)

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.

It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.

Here are the models of two-faced tapes that are authorized by the facility.

  • Polyken 105c LPDE
  • Scapa 274004
  • DC W002A

If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles.

If you would like to install your carpet on top of the existing carpet, please contact Dina Latina, dina@nationalevent.com, 905-477-2677 or 1-800-891-4859 ext 224.

Restrictions for Booth Installation

Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead.

Demonstrations/Distributions

Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure its having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.

Fire Regulations

All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial/Sate, and City Fire Laws.

National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information re the Fire Code please contact Dina Latina, dina@nationalevent.com, 905-477-2677 or 1-800-891-4859 ext 224.

FIRE REGULATIONS

Animals in the Show

The facility’s policy prohibits the presence of animals unless they are used as a working dog for the blind. Permission must be obtained from the facility for any exception. Please contact Dina Latina (dina@nationalevent.com, 905-477-2677 ext 224) regarding the necessary forms.

Helium Balloons

Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor, when balloons are lost. Please contact Dina Latina (dina@nationalevent.com) if you wish to use helium balloons in your display.

Mechanical Conveyances

Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.

Non-Compliance

National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.

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