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North America’s Largest Franchise and Business Opportunities Events!
March 7-8, 2020: Winnipeg - RBC Convention Centre

Sat. 11am-5pm · Sun. 11am-4pm · $8 at the door

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Exhibitor Manual for
The Franchise Expo – Winnipeg

March 7 & 8, 2020
Winnipeg, MB
RBC Convention Centre
First Floor, Room 3W-10

Welcome and thank you for choosing to be a participant in The Franchise Expo – Winnipeg. Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit.  Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.

The Show Office will be set up at the RBC Convention Centre, on Friday, March 6, 2020 at noon and management will be available to assist you for the duration of the Show.

Manual Quick Links

  1. General Information (Location, Dates, & Times)
  2. Check List
  3. Move-In Instructions
  4. Loading Docks
  5. Exhibitor Parking
  6. Vehicles on Show Floor
  7. Shipping & Deliveries
  8. Customs Broker
  9. Move-Out Instructions
  10. Show Decorator (Furniture & Display Rental)
  11. Booth Installation & Dismantle
  12. Booth Cleaning
  13. Electrical
  14. Telephone & Internet
  15. Audiovisual
  16. Hotel
  17. Food Sampling
  18. How to Work a Booth
  19. Lead Retrieval System
  20. Exhibitor Badges
  21. Free Admission Passes
  22. Show Guide Ads & Sponsorship
  23. Insurance
  24. Rules & Regulations

GENERAL INFORMATION

 

Show Location

RBC Convention Centre
First Floor, Room 3W-10
375 York Ave.
Winnipeg, MB
R3C 3J3

PARKING MAP
MAP TO FACILITY

Show Dates & Times

Saturday, March 7, 2020 ~ 11:00 am – 5:00 pm
Sunday, March 8, 2020 ~ 11:00 am – 4:00 pm

Exhibitor Move-In Times

Friday, March 6, 2020 ~ 12:00 pm – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, March 8, 2020 ~ 4:00 pm – 8:00 pm

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.
Markham, ON
L3R 8H8
Tel: 905-477-2677 or 800-891-4859
Fax: 905-477-7872

Exhibitor Coordinator

Joy Gallaiford
Tel: 905-477-2677 or 800-891-4859 ext. 284
Email: joy@nationalevent.com

Director of Operations

Dina Latina
Tel: 905-477-2677 or 800-891-4859 ext. 224
Email: dina@nationalevent.com

 

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CHECK LIST

 

Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.

CHECK LIST

 

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MOVE-IN INSTRUCTIONS

 

Move-in Times: Friday, March 6, 2020 ~ 12:00 pm – 6:00 pm

  • All exhibitors must officially register before setting up. Please come to the show office and staff will direct you to your booth.
  • All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
  • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

 

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LOADING DOCKS

 

The loading dock is located in the northwest corner of the ground level. (At the Edmonton Street & St. Mary Avenue corner).

ALL DELIVERIES TO THE GROUND FLOOR MEETING ROOMS ARE TO BE MADE SOLELY THROUGH THE EDMONTON AND ST. MARY STREET GROUND LEVEL LOADING DOCK. The RBC Convention Centre will not accept shipments of any kind for trade show/exhibitions.

All materials should be consigned to the contracted display company for the show.

A Dockmaster will be at the first floor loading dock. He will instruct you where to park and where the freight elevator is located.

Dock level access is available. Dollies and a pump truck will be available for your use. If you require a forklift; please contact Dina Latina (dina@nationalevent.com).

Please do not use the 3rd floor loading ramp, due to another show moving in.

LOADING DOCK MAP
PARKING MAP
MAP TO FACILITY

 

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EXHIBITOR PARKING

 

North Parkade - 2 levels of parking:

The entrance to the North Parkade is from Carlton Street (East), with the exit of the lower parking level onto Edmonton Street (West). The exit for the upper level is via Carlton Street exit (daytime hours to 3pm) or via Edmonton Street. The loading dock is located in the northwest corner of the ground level. (At the Edmonton Street & St. Mary Avenue corner)

Passenger elevators and stairwells are located at the corners of each level of the parkade.

For after-hours parkade access, use Edmonton Street and St. Mary Avenue doors. The North Parkade accepts cash, credit & debit cards at exit. Exit open 24 hours.

South Parkade - 1 level of parking:

The entrance and exit to the South Parkade is from the back alley at the south end of the building off of Carlton Street (East) or Edmonton (West). The loading dock is in the same area.

Passenger elevators are located on the north wall (York Avenue) and stairwells are located on the east wall (Carlton Street).

The entrance to the South Parkade is open Monday to Friday from 6 am – 4 pm and 1 hour prior to start of South Building events. Exit open 24 hours.

The South Parkade accepts cash, debit and credit cards for payment at the pay station located beside the elevator and credit cards only at the exit.

PARKING RATES

 

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VEHICLES ON SHOW FLOOR

 

All vehicles must be approved by Show Management. If you would like to display a vehicle, please contact Dina Latina (dina@nationalevent.com ) for approval and for arrival and departure schedules and procedures.

General Notes: Approved vehicles must enter through the front doors and then through Meeting room 5. Your vehicle must fit through a 6'.9" high x 10.2" wide door. Vehicles must be clean and dry before entering the building.

When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense.

Motor vehicles or gasoline-powered equipment on display must be equipped with lock-on type gasoline tank caps and batteries are to be disconnected. Gasoline tanks must not be filled beyond the 1/4 mark in order to allow for expansion of product. Vehicles unable to be equipped with lock-on type caps must have caps sealed in a manner acceptable to the Fire Department.

  • When cars are being brought in for an exhibit or displayed in any form, all fuel tanks MUST be properly sealed with approved type tape i.e. masking, cloth, or locked gas cap. All vehicles must have a drop sheet or oil pan in place under vehicle.
  • Wheel pads must be placed under vehicle wheels.
  • NO vehicle with studded tires will be allowed on the exhibit hall floor.
  • NO vehicle that is wet, muddy, or snow covered will be allowed on the exhibit floor until clean and dry.
  • NO parking of private vehicles will be allowed on the Third Floor Loading Dock or in the Ground Floor Loading Dock Area. If illegally parked, they will be removed at the owner’s expense.
  • If at any time an Inspector deems that equipment is being operated in a manner dangerous to public safety, he shall cancel the privilege of the exhibitor concerned.

Exhibitors are responsible for oil, grease, or any general damage to the carpeted area.

Exhibitors must provide a set of keys, the contact name, and phone number of the person responsible to remove the vehicle(s) to Show Management.

 

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SHIPPING & DELIVERIES TO THE SHOW

 

Shipping Direct To Show: Friday, March 6, 2020

PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours only.  Your materials will be left at the dock until you arrive.  To move your items to your booth space, pump trucks and dollies will be available at no charge.  Should you require assistance or the use of a forklift, please contact Dina Latina (dina@nationalevent.com) as charges may apply. 

Please address shipments to:
Company Name, Booth Number
The Franchise Expo
c/o Central Display Ltd.
RBC Convention Centre
First Floor, Room 3W-10
375 York Ave.
Winnipeg, MB
R3C 3J3

The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

TWI Group
Shannon Samain or Owen Hickey
orders@twigroup.com
Direct Line: 905-812-1124 x 4098 or 4023
Cell: 647-282-6794 or 416-668-7990

TWI SHIPPING & CUSTOMS FORMS


*EXCITING NEWS!

National Event Management is excited to announce that we have appointed TWI Group as our New Official Customs Broker and Transportation Carrier.  

Our objective is to help provide you with efficient service as well as help reduce your costs.

During move in, TWI will have priority access as the first carrier permitted to deliver freight into the hall.  If you use TWI, your shipment will be waiting by your booth when you arrive to set-up.

Using TWI During Move in will: 
-Save your time waiting for access to the loading docks & forklifts.
-Save yourself stress driving a cube van through downtown Toronto during rush-hour.

Using TWI During Move out will:
Allow you to Pack up your booth and go.  TWI will collect your shipment right from your booth.  No waiting around for dollies and loading dock access.  

TWI will arrange to load your booth onto their trucks and take care of your shipment hassle free.

If you are doing multiple shows with us please do not forget to ask them about their special package pricing.


Pre-Show Shipping (Advanced Warehousing)

If you choose the official show carrier as your freight carrier, they will warehouse materials for up to 30 days prior to the Show at no charge and deliver them to the show on move-in day.

Please address shipments to:
 
TWI C/O ABF FREIGHT/ WINNIPEG FRANCHISE EXPO
2091 Brookside Blvd.
Winnipeg, MB
R3C 2E6

To request a quote, please complete the below order form and email to:

TWI Group
Shannon Samain or Owen Hickey
orders@twigroup.com
Direct Line: 905-812-1124 x 4098 or 4023
Cell: 647-282-6794 or 416-668-7990

TWI SHIPPING & CUSTOMS FORMS

Shipping enquiries must be finalized 14 days prior to show move in date. Be sure your shipment is labeled clearly.

You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times.

 

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CUSTOMS BROKER

 

TWI Canada is our designated official customs broker to coordinate customs clearance of goods destined for The Franchise Show. Please make sure you contact them at least one month prior to the event in order to arrange your custom needs.

If you have any questions please contact:

Shannon Samain
orders@twigroup.com
Direct Line: 905-812-1124 x 6401
Cell: 647-282-6794

TWI SHIPPING & CUSTOMS FORMS

 

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EXHIBITOR MOVE-OUT INSTRUCTIONS

 

Please note that move-out will begin once the show has closed, the aisles are cleared.  If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

All material must be removed by 8:00 pm

Items left on the show floor after move-out time will be forced off the floor.  Show Management reserves the right to reroute shipments that are not picked-up or refused by carriers. Should this occur, you will be responsible for any charges incurred.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage.

 

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SHOW DECORATOR (TO ORDER TABLES, CHAIRS, ACCESSORIES, ETC.)

 

PRE-SHOW BOOKING DEADLINE: February 26, 2020

Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from:

Central Dispay Ltd.
Phone: 204-237-3367
Fax: 204-235-1063
Email: info@centraldisplay.ca

Show Colours

  • Booth Drapes: Black
  • Carpet: This venue has a multi-coloured carpet.

FURNITURE & ACCESSORIES ORDER FORM
PAYMENT FORM

 

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BOOTH INSTALLATION & DISMANTLING

 

PRE-SHOW BOOKING DEADLINE: February 26, 2020

Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage.

Should you require assistance setting up or dismantling your booth, please submit the below forms to:

Central Display Ltd.
Phone: 204-237-3367
Fax: 204-235-1063
Email: info@centraldisplay.ca

BOOTH INSTALLATION & DISMANTLE ORDER FORM
PAYMENT FORM

 

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BOOTH CLEANING

 

PRE-SHOW BOOKING DEADLINE: February 26, 2020

Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming please contact:

Central Display Ltd.
Phone: 204-237-3367
Fax: 204-235-1063
Email: info@centraldisplay.ca

BOOTH CLEANING ORDER FORM
PAYMENT FORM

 

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ELECTRICAL

 

PRE-SHOW BOOKING DEADLINE: March 4, 2020

Electrical is not supplied to your booth. If you require an electrical hookup, please click the link below and login to your account to place your service order online.

ONLINE ORDERING LINK

*Gain access to exclusive online rates by ordering online and providing full payment up to 2 days prior to event move-in. PDF forms are available for download on the website. Note: All orders processed by phone, email, or in person will be charged at the Regular On-Site Rates.

If this is your first time ordering from RBC Convention Centre Exhibitor Services, you must create a New User Account before you can place your first order. If you need assistance with our online ordering system, please contact:

Hong Nguyen - Exhibitor Services
RBC Convention Centre
Tel: 204-957-4538
Email: services@wcc.mb.ca or hongn@wcc.mb.ca

ONLINE ORDERING LINK

 

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TELEPHONE / INTERNET

 

Enjoy Free TELUS Wi-Fi at the RBC Convention Centre. TELUS’ free and friendly Wi-Fi is open to everyone – not just TELUS customers. TELUS smartphones will automatically establish a secure connection to the #TELUSdirect network when they are in range. Non-TELUS customers can connect to #TELUS through a simple splash page to enjoy the same service.

  • Turn on Wi-Fi
  • Select the #TELUS network
  • Open a browser
  • Enter your email
  • Accept terms
  • Click “submit”
  • Happy browsing!

PRE-SHOW BOOKING DEADLINE: March 4, 2020

If you require a telephone or internet line in your booth, please click the link below and login to your account to place your service order online.

ONLINE ORDERING LINK

Gain access to exclusive online rates by ordering online and providing full payment up to 2 days prior to event move-in. PDF forms are available for download on the website. Note: All orders are processed by phone, email, or in person will be charged the Regular On-Site Price.

If this is your first time ordering from RBC Convention Centre Exhibitor Services, you must create a New User Account before you can place your first order. If you need assistance with our online ordering system, please contact:

Hong Nguyen - Exhibitor Services
RBC Convention Centre
Tel: 204-957-4538
Email: services@wcc.mb.ca or hongn@wcc.mb.ca

ONLINE ORDERING LINK
TELECOMMUNICATIONS RULES & REGULATIONS

 

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AUDIO / VISUAL RENTALS

 

PRE-SHOW BOOKING DEADLINE: February 28, 2020

If you require audio visual equipment in your booth, please complete the order form below and send it to:

Freeman Audio Visual
Jessica A Dudeck
Office: 204-775-6198
Cell: 204-218-7198
Email: Jessica.Dudeck@freemanco.com

Orders received after the pre-show booking deadline may be subject to additional charges.
Please note: the $100 delivery fee listed on the form does not apply to Franchise Expo Exhibitors and will not appear on your estimate/invoice from Freeman.

AUDIO VISUAL ORDER FORM

 

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HOTEL

 

BOOKING DEADLINE: February 5, 2020

Rooms and discounted rate will only be held until the specified date. Rooms will then be subject to availability at prevailing rates.

We have obtained a group rate of $153.00 + taxes for single or double occupancy at The Delta Hotels Winnipeg.

The Delta is located at:
350 St Mary Ave.
Winnipeg, MB
R3C 3J2

Reservations may be made by calling 1-844-294-7309 or you can book online here.

To receive this rate you must mention that you are with The Franchise Expo when booking. Rates cannot be changed at check-in/check-out times if you fail to identify your affiliation at the time of booking.

 

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FOOD SAMPLING

 

PRE-SHOW BOOKING DEADLINE: February 6, 2020

If you are planning on sampling food or beverage product(s) in your booth, please note there are two necessary forms to complete. Please send a copy of each completed form to Joy@nationalevent.com . Food samples are limited to a 2 oz. portion and beverage products to 4 oz.

  1. Please complete the below Sampling Form and send it to the RBC Convention Centre at services@wcc.mb.ca. For further inquiries, call Exhibitor Services at 204-957-4538.

    FOOD SAMPLING AUTHORIZATION FORM

  2. Please complete the below “Temporary Food Permit Application” and return to the health department.  There is no fee involved.
    • Please ensure you are complying with the guidelines listed below & within the application.  If you do not complete this form, and do not comply with the guidelines, you could be closed down if an inspector comes to the show.
    • If you have any questions, call 204-945-4204 to speak with a Public Health Inspector.

TEMPORARY FOOD PERMIT APPLICATION

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HOW TO WORK A BOOTH

 

Please review the "Tips for Success" pdf below for important information on how to make the most out of exhibiting with us!

TIPS FOR SUCCESS

 

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LEAD RETRIEVAL SYSTEM

 

We offer a Lead Collection system at the Franchise Expo.  This system uses any smartphone or internet enabled device (no scanners needed). Attendees contact info (name, email and cell if provided) will be pre-populated into the software to make your lead collection easy on-site and your post-show follow-up effortless. 

Please send your completed order form to kristen@nationalevent.com if you would like to sign up for this system. This is not a complete list of attendees. It is a lead retrieval service to help you capture leads quickly and accurately.

LEAD RETRIEVAL ORDER FORM
HOW TO COLLECT LEADS

 

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EXHIBITOR BADGES

 

PRE-SHOW BOOKING DEADLINE: February 20, 2020

We have implemented a new automatic badge system to simplify the request process. Please follow this link to complete your badge request form. You will receive a confirmation email upon completion.

Exhibitors are provided with up to a maximum of 7 personalized name badges based on the size of your booth.    

10x10 booth - 3 booth staff
10x20 booth - 5 booth staff 
300 feet or larger - 7 booth staff

Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.

ONLINE BOOKING LINK

 

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FREE ADMISSION PASSES

 

Raise awareness of your franchising initiatives and increase traffic to your booth by distributing Customized FREE ADMISSION passes to the Show. There is no limit to the number of FREE passes you may distribute to your professional and personal databases.

Please email your high-resolution logo in .ai, .eps, or .pdf format to Joy Gallaiford at joy@nationalevent.com.

 

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SHOW GUIDE AD & SPONSORSHIP OPPORTUNITIES

 

There are a number of ways to increase your brand awareness at our shows. Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence. Speak to your sales rep for more information.

 

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INSURANCE

 

Insurance for booth/show

Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

Transportation Insurance

Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

Liability

Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

 

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RULES & REGULATIONS

 

Booth Display & Restrictions

 
Diagram #1: Sample of the drape provided for your booth Diagram #2: Sample of display allowance
 
Booth Drapes Sizing Booth Display Allowance
  • Diagram #1 shows the drapes that are provided as a part of your booth cost.
  • Diagram #2 shows the allowed clearance for displays, banners and products within your booth.
  • No exhibit may exceed a maximum height of 8 ft.
  • Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
  • The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
  • Any exceptions to this must have pre-approval from Dina Latina dina@nationalevent.com.

Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.

Signage

No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.

Tape (Floor, Wall, and Carpet Damage)

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.

It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.

EXHIBIT HALL TAPE USE:
Only Renfrew Double Coated Cloth Tape will be approved for use in the installation of carpeting in booths. This product is used and also sold by Central Display. Additionally, it can be purchased directly from Lowry’s Mfg. & Sales Ltd., 30 Midland, Winnipeg, MB, Phone: 204-633-6359.

The Centre will require a representative of the Show Management Company (or the Show Manager), to make themselves available for a pre-ingress/post-egress facility inspection. A “clean” facility will be provided for each show, and it must be left in the same condition upon the show’s egress. In the event that the Centre must undertake extensive cleaning of any sort in the exhibit halls, these costs will be invoiced directly to the show/show management company, along with any costs relative to the delay in the ingress of a succeeding show.

If you would like to install your carpet on top of the existing carpet, please contact Dina Latina, dina@nationalevent.com , 905-477-2677 or 1-800-891-4859 ext 224.

Restrictions for Booth Installation

Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Renfrew Double Coated Cloth Tape) is used instead.

Demonstrations/Distributions

Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure its having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.

Fire Regulations

All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial/Sate, and City Fire Laws.

National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information re the Fire Code please contact Dina Latina, dina@nationalevent.com, 905-477-2677 or 1-800-891-4859 ext. 224.

FIRE SAFETY REGULATION

Animals in the Show

The facility’s policy prohibits the presence of animals unless they are used as a working dog for the blind. Permission must be obtained from the facility for any exception. Please contact Dina Latina (dina@nationalevent.com, 905-477-2677 ext. 224) regarding the necessary forms.

ANIMAL AUTHORIZATION FORM

Helium Balloons

Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor, when balloons are lost. Please contact Dina Latina (dina@nationalevent.com) if you wish to use helium balloons in your display.

HELIUM AUTHORIZATION FORM

Mechanical Conveyances

Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.

Non-Compliance

National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.

 

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