Welcome and thank you for choosing to be a participant in The National Franchise Show – Calgary.
Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit. Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.
The Show Office will be set up at the BMO Centre, on Friday November 17, at noon, and management will be available to assist you for the duration of the Show.
Table of Content
- General Information (Location, Dates, & Times)
- Checklist
- Audiovisual
- Booth Cleaning
- Booth Installation & Dismantle
- Customs Broker
- Electrical
- Exhibitor Badge
- Exhibitor Parking
- EZ Backdrops
- Food Sampling
- Free Admission Passes
- Hotel
- Insurance
- Lead Retrieval System
- Loading Docks
- Move-in Instructions
- Move-out Instructions
- Rules & Regulations
- Shipping & Deliveries
- Show Decorator (Furniture & Display Rental)
- Show Guide Ads & Sponsorship
- Telephone / Internet / WIFI
- Vehicles on Show Floor
GENERAL INFORMATION
Show Location
BMO Centre at Stampede Park
Hall B & C
20 Roundup Way SE
Calgary, AB
T2G 2W1
Show Dates & Times
Saturday November 18, 2023 | 11:00 am – 5:00 pm
Sunday November 19, 2023 | 11:00 am – 4:00 pm
Exhibitor Move-in Times
Friday November 17, 2023 | 12:00 pm – 6:00 pm
Exhibitor Move-Out Dates & Times
Sunday November 19, 2023 | 4:00 pm – 8:00 pm
Produced By
National Event Management
Suite #102
260 Town Centre Blvd.,
Markham ON
L3R 8H8
Tel: (905) 477-2677 or (800) 891-4859
Fax: (905) 477-7872
Exhibitor Coordinator
Emily Huang
905 477-2677 or (800) 891-4859 Ext 284
Email: emily@nationalevent.com
Exhibitor Checklist
Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.
AUDIO / VISUAL RENTALS
BOOKING DEADLINE: November 4, 2023
If you require audio visual equipment in your booth, please submit your form to:
Encore
Nelson Chan
Email: nelson.chan@encoreglobal.com
BOOTH CLEANING
PRE-SHOW BOOKING DEADLINE: November 6, 2023
Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming, you can fill out the following order and payment forms, or you can place an order through their online portal.
ORDER ONLINE HERE
BOOTH CLEANING FORM
PAYMENT FORM
Return completed forms to or if you have any questions please contact:
exhibitorserviceswest@ges.com
403-243-2212
1-800-636-8235
BOOTH INSTALLATION & DISMANTLING
PRE-SHOW BOOKING DEADLINE: November 9, 2023
Should you require assistance setting up or dismantling your booth, you can fill out the following order and payment forms, or you can place an order through their online portal.
ORDER ONLINE
BOOTH INSTALLATION & DISMANTLE ORDER FORM
PAYMENT FORMS
Return completed forms to or if you have any questions please contact:
exhibitorserviceswest@ges.com
403-243-2212
1-800-636-8235
CUSTOMS BROKER
Cross Connect Customs & Logistics is our designated official customs broker to coordinate customs clearance of goods destined for The National Franchise Show. Please make sure you contact them at least one month prior to the event in order to arrange your custom needs.
If you have any questions please contact:
Pat D’Alessandro
info@crossconnectcl.com
Cell: 416-726-7229
Electrical
BOOKING DEADLINE: November 3, 2023
Electrical is not supplied to your booth. If you require an electrical hook-up, please click the link below and login to your account to place your service order online.
When accessing the link, scroll down and click “The Franchise Show”.
If this is your first-time ordering from Calgary Stampede Event Services, you must Add a New User Account before you can place your first order.
If you need assistance with the online ordering system, please contact:
Calgary Stampede Exhibitor Services
Phone: (403) 261-0377
Email: exhibitorservices@calgarystampede.com
Exhibitor Badge
FORM SUBMISSION DEADLINE: November 3, 2023
We have implemented a new automatic badge system to simplify the request process. Please follow the link below to complete your badge request form. You will receive a confirmation email upon completion.
Exhibitors are provided with up to a maximum of 6 personalized name badges based on the size of your booth.
10×10 booth – 2 booth staff
10×20 booth – 4 booth staff
300 feet or larger – 6 booth staff
Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.
Exhibitor Parking
BOOKING DEADLINE: November 3, 2023
To pre-order discounted parking passes, please click the link below and login to your account to place your service order online.
When accessing the link, scroll down and click “The Franchise Show”
If this is your first-time ordering from Calgary Stampede Event Services, you must Add a New User Account before you can place your first order. If you need assistance with the online ordering system, please contact:
Calgary Stampede Exhibitor Services
Phone: (403) 261-0377
Email: exhibitorservices@calgarystampede.com
EZ Backdrops
If you require a pop-up banner or backdrop, please contact:
EZ Backdrops
Phone: 678-717-1222
Email: angie@ezbackdrops.com
http://www.ezbackdrops.com/
Food Sampling
FORMS SUBMISSION DEADLINE: October 8, 2023
If you are planning on sampling food or beverage product(s) in your booth, please note there are two necessary steps to complete. Please send a copy of each completed form to emily@nationalevent.com
Food samples are limited to a 2 oz. portion.
1. Please complete the below Food Sampling Form and email it to emily@nationalevent.com and lpearson@calgarystampede.com
2. Please submit the Special Event Food Vendor Notification to specialevents@ahs.ca & specialevents@albertahealthservices.ca. There is no fee involved. Please send a copy of your completed form to emily@nationalevent.com
Please ensure you are complying with the guidelines listed in the Special Events Food Vendor Package. If you do not comply with the guidelines, you could be closed down if an inspector comes to the show.
If you have any questions, email specialevents@albertahealthservices.ca. to speak with Calgary Environmental Public Health.
FOOD SAMPLING APPLICATION
FOOD SAMPLING REGULATIONS
TEMPORARY HANDWASHING STATIONS
Please note these additional Safety Regulations:
a) Cooking of food or deep fat frying is not permitted in the CTCC exhibit areas.
b) Must have approval from the CTCC prior to any warming of foods, supplying of food samples or bottled water within the CTCC.
c) Equipment used for warming must be electric and shall be listed and labelled for commercial use (not residential) by a recognized testing laboratory (i.e. CSA or ULC). Residential appliances shall only be permitted if they are part of a demonstration and approved by the CTCC and the Calgary Fire Department (CFD).
d) All guidelines/regulations and permits must be followed/obtained as specified from Alberta Health Services.
e) All guidelines/regulations must be followed as specified in the Calgary Fire Department Indoor Special Event Requirements, Section for Cooking/Warming and Demonstration Cooking.
f) A fire extinguisher is required in the booth when cooking equipment is present; if you require one please contact Facilities Department at 403-261-8559 for rental prices.
PLEASE CONTACT emily@nationalevent.com IF YOU ARE PLANNING ON COOKING ANYTHING ON SITE.
FREE ADMISSION PASSES
Raise awareness of your franchising initiatives and increase traffic to your booth by distributing FREE ADMISSION passes to the Show. There is no limit to the number of FREE passes you may distribute to your professional and personal databases.
You can also distribute a customized FREE Admission Pass to promote your participation at the show. If you are interested, please email emily@nationalevent.com with a high-resolution logo (.jpg, .eps, .pdf format accepted).
Hotel
BOOKING DEADLINE: October 17, 2023
Rooms and discounted rate will only be held until the specified date.
Rooms will then be subject to availability at prevailing rates.
We have obtained a group rate of $179.00 + taxes for single or double occupancy at The Calgary Marriott Downtown Hotel.
The Calgary Marriott Downtown is located at:
110 Ninth Ave SE
Calgary, Alberta
T2G 5A6
To make a reservation you can Book Online Here.
To receive this rate, you must mention that you are with The Franchise Expo when booking. Rates cannot be changed at check-in/check-out times if you fail to identify your affiliation at the time of booking.
Insurance
Insurance for booth/show
Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.
Transportation Insurance
Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.
Liability
Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.
Insurance Supplier
If you do not already have insurance for the show, you may contact:
Exhibitor Insurance
Phone: 905-695-2971
Toll Free: 1-866-836-9066
info@exhibitorinsurance.com
Exhibitor Insurance Brokers.com is offering a special price for the show at $175 + taxes. Please click on the link here to access their form: ONLINE EXHIBITOR INSURANCE
If you prefer, you may also fill out the form below and send to info@exhibitorinsurance.com.
Lead Retrieval System
We offer a Lead Collection system at the The National Franchise Show. This system uses any smartphone or internet enabled device (no scanners needed). Attendees contact info (name, email and cell if provided) will be pre-populated into the software to make your lead collection easy on-site and your post-show follow-up effortless.
Please send your completed order form to emma@nationalevent.com if you would like to sign up for this system.
Please note: This is not a complete list of attendees. It is a lead retrieval service to help you capture leads quickly and accurately.
If you have already selected lead retrieval upon registering, you do not need to fill out a form.
Loading Docks
The Calgary stampede has impleaded voyage control for easy unloading and loading at the docks.
SPECIFIC MOVE-IN/OUT HOURS
Closer to the show, you will be sent a dedicated move-in/out time & instructions. Note that exhibitors may not set up during show hours.
For Dock level unloading, access is located on the north side of the building door number will be given closer to the show. If you do not require dock level you may use the doors on the South side.
Exhibitors are not permitted to move-in through the main BMO Centre entrance, or any other doors that are not at the back loading doors.
Move-in Instructions
Move-in Times: Friday November 17, 2023 12:00 pm – 6:00 pm
- All exhibitors must officially register before setting up. Exhibitors will not be permitted to set up during show hours.
- All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
- Dollies and carts will ONLY be available during move-in and move-out. Only hand carried items may be brought in on Show Days.
- Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.
Move-out Instructions
Move-out Times: Sunday November 19, 2023 4:00 pm – 8:00 pm
Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.
All material must be removed by 10:00 pm
Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked up or refused by carriers. Should this occur, you will be responsible for any charges incurred.
Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to
prevent pilferage.
Rules & Regulations
Diagram #1: Sample of the drape provided for your booth
Diagram #2: Sample of display allowance
Upright banners & products must be within 4’ from the back drape, and a maximum of 8’ high. The front 6’ of the booth must be clear above 4’.
Booth Display & Restrictions
- Diagram#1 shows the drapes that are provided as a part of your booth cost.
- Diagram#2 shows the allowed clearance for displays, banners, and products within your booth.
- No exhibit may exceed a maximum height of 8 ft.
- Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
- The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
- Any exceptions to this must have pre-approval from Emily (emily@nationalevent.com).
Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.
Signage
No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.
Carpet or Flooring
Grey carpet is provided within your booth space. If you would like to change the colour, you may order different flooring through our decorator at your own cost or you may bring your own. *Please be sure to review the Tape Restrictions below.
Tape (Floor, Wall, and Carpet Damage)
This only applies to companies that choose to place carpet or flooring on top of the existing carpet.
It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.
Here are the models of two-faced tapes that are authorized by the facility.
- Polyken 105c LPDE
- Scapa 274004
- DC W002A
If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles.
If you would like to install your carpet on top of the existing carpet, please contact Emily Huang (emily@nationalevent.com )
Restrictions for Booth Installation
Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead.
Demonstrations/Distributions
Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure it’s having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.
Fire Regulations
All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial, and City Fire Laws.
National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information re the Fire Code please contact Emily Huang (emily@nationalevent.com )
Animals in the Show
The facility’s policy prohibits the presence of animals unless they are used as a working dog for the blind. Permission must be obtained from the facility for any exception. Please contact Emily Huang (emily@nationalevent.com ) regarding the necessary forms.
Helium Balloons
Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor, when balloons are lost. Please contact Emily Huang (emily@nationalevent.com ) if you wish to use helium balloons in your display.
Mechanical Conveyances
Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.
Non-Compliance
National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.
SHIPPING & DELIVERIES
Shipping Direct to Show: Friday November 17, 2023
PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours only. Your materials will be moved from the loading dock to your booth. Please ensure your booth number and company name are clearly visible on your shipment to avoid delays.
Please address shipments to:
Exhibitor Name, Booth #
c/o Calgary Franchise Expo
BMO Centre
20 Roundup Way SE
Calgary AB
T2G 2W1 Canada
The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;
Cross Connect Customs & Logistics
Pat D’Alessandro
info@crossconnectcl.com
Cell: 416-726-7229
TRANSPORTATION AND CUSTOM FORMS
Pre-Show Shipping
If you choose the official show carrier as your freight carrier, they will warehouse materials for up to 30 days prior to the Show at no charge and deliver them to the show on move-in day.
Please address Advanced Warehouse Shipments to:
Exhibitor Name, Booth #
c/o Calgary Franchise Expo
CrossConnect c/o ABF Freight
235077 Wrangler Drive
Calgary, AB T1X 0K3
Cross Connect Customs & Logistics
Pat D’Alessandro
info@crossconnectcl.com
Tel: 416-726-7229
TRANSPORTATION AND CUSTOMS FORMS
Shipping enquiries must be finalized 14 days prior to show move in date. Be sure your shipment is labeled clearly.
You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times.
Show Decorator (to order tables, chairs, accessories, etc.)
PRE-SHOW BOOKING DEADLINE: October 21, 2022
Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from the Show Decorator:
Show Colours
- Booth Drapes: Black
- The hall is carpeted with a multi-coloured carpet.
To order furniture from GES, you can fill out the following order form and return to GES, or you can place an order through their online portal.
ORDER ONLINE HERE
FURNITURE ORDER FORMS
PAYMENT FORMS
Return completed forms to:
exhibitorserviceswest@ges.com
403-243-2212
1-800-636-8235
Show Guide Ad & Sponsorship Opportunities
There are a number of ways to increase your brand awareness at our shows. Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence. For more information, please contact Nadine at nadine@nationalevent.com or 905-477-2677 ext. 229.
Telephone / Internet / WIFI
BOOKING DEADLINE: November 3, 2023
Please Note: This venue has paid WIFI only.
If you require Telephone/ Internet/ or WIFI equipment in your booth, please click the link below and login to your account to place your service order online.
When accessing the link, scroll down and click “The Franchise Show”
If this is your first-time ordering from Calgary Stampede Event Services, you must Add a New User Account before you can place your first order. If you need assistance with the online ordering system, please contact:
Calgary Stampede Exhibitor Services
Phone: (403) 261-0377
Email: exhibitorservices@calgarystampede.com
Vehicles on Show Floor
FORM SUBMISSION DEADLINE: October 18, 2023
All vehicles must abide by the arrival and departure schedules and procedures established by Show Management. Please fill out the following vehicle access form and return to emily@nationalevent.com .
When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense.
a) Load Limits: If a GVW (Gross Vehicle Weight) is not available, it may be necessary to obtain document from the nearest weigh scale.
b) Cleaning of Vehicles at the Exhibitor’s Expense: Cars, trucks and machinery for display must be washed and cleaned before being admitted to the building. Protective sheets of plastic must be placed underneath to prevent stains. Cars, trucks and machinery for display must be washed and cleaned before being admitted to the building and protective sheets of plastic must be placed underneath to prevent stains. Waxing of vehicle(s), including tire, is not permitted at the CTCC unless the vehicles is placed on plastic sheets and the floor is protected. The cleaning/removing of any polishing/cleaning product residue from the floor will be charged directly to the Show Manager. Acceptable polishing product is available at the CTCC Business Services Centre located on the main level of the north building.
c) Fuel Tank Levels: Fuel tanks will be kept at less than one-quarter (25%) of the tank capacity or 20L whichever is less in each vehicle. All fuel tank caps must be locked or be properly sealed with approved tape i.e. masking tape or cloth tape.
d) Smoke Detectors and Fire Extinguisher – Vehicles, boats, RV’s trailers, Buses and similar exhibited products between 9.3m2 and 27.9 m2 of roof area, with a source of ignition, external power or vehicle batteries still connected, shall have a one single station smoke alarm installed on each level of the vehicle and a 2A-10BC fire extinguisher. During non-show hours, a window in vehicle must be left open to ensure smoke alarm can be heard.
Exhibitors are responsible for oil, grease, or any general damage to the carpeted area.
Exhibitors must provide a set of keys, the contact name, and phone number of the person responsible to remove the vehicle(s) to Show Management.