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OAS Toronto Exhibitor Manual

Welcome and thank you for choosing to be a participant in The National Franchise Show –
Los Angeles/Pasadena.

Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit.  Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service. 

The Show Office will be set up at the Pasadena Convention Centre, on Friday November 8, 2024 at noon and management will be available to assist you for the duration of the Show. 

GENERAL INFORMATION

Show Location

Pasadena Convention Centre  
Hall A 
300 E Green Street  
Pasadena, CA  
91101 

Show Dates & Times

Saturday, November 9, 2024  | 11:00 am – 5:00 pm
Sunday, November 10, 2024  | 11:00 am – 4:00 pm

Exhibitor Move-in Times

Friday, November 8, 2024| 12:00 pm – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, November 10, 2024   | 4:00 pm – 8:00 pm

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.,
Markham ON
L3R 8H8
Tel: (905) 477-2677 or (800) 891-4859

Exhibitor Coordinator

Emma Barnes-Chow
905 477-2677 or (800) 891-4859 Ext 284
Email: emma@nationalevent.com 

Exhibitor Checklist

Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.

CHECKLIST

AUDIO / VISUAL RENTALS

BOOKING DEADLINE: October 24, 2024

If you require audio visual equipment in your booth, you can fill out the form below and send it to:   

Encore Global
George Ortiz
Tel: 626-715-5358
Email: george.ortiz@encoreglobal.com 

NOTE: Any orders received after deadline may be subject to additional cost. Please direct all question reading Audio Visual to George Ortiz.  

 AUDIO VISUAL ORDER LINK

Booth Backdrops

If you require a pop-up banner or backdrop, please contact:

EZ Backdrops
Phone: 678-717-1222
Email: angie@ezbackdrops.com
http://www.ezbackdrops.com/

BOOTH CLEANING

ORDER DEADLINE: October 25, 2024

Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming, please order online:  

Gamut Event Services is the official show decorator.  To place any show services orders, please visit the online exhibitor portal. Gamut Event Services will be sending a unique login to the email we have on file, you will receive an email from ES@GAMUTSVS.COM  . All orders are online only. 
You may also visit their website at 
www.gamutsvs.com.  

If you have any questions please contact their exhibitor services department at:  

Gamut Event Services   
Email: es@gamutsvs.com   
Tel: 626-716-4436 

BOOTH INSTALLATION & DISMANTLING

ORDER DEADLINE: October 25, 2024

Should you require assistance setting up or dismantling your booth, please submit the below forms to;

Gamut Event Services is the official show decorator.  To place any show services orders, please visit the online exhibitor portal. Gamut Event Services will be sending a unique login to the email we have on file, you will receive an email from ES@GAMUTSVS.COM  . All orders are online only. 
You may also visit their website at 
www.gamutsvs.com.  

If you have any questions please contact their exhibitor services department at:  

Gamut Event Services  
Email: es@gamutsvs.com  
Tel: 626-716-4436 

Electrical

BOOKING DEADLINE: October 19, 2024

Electrical is not supplied to your booth. If you require an electrical hookup, you can place your ORDER ONLINE HERE.

If you have questions, please contact:

EDLEN
Tel: 626-844-0785
Email: pasadena@elden.com

Exhibitor Badges

BOOKING DEADLINE: October 25, 2024

We have implemented a new automatic badge system to simplify the request process. Exhibitors are provided with up to a maximum of 6 personalized name badges based on the size of your booth. Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.

Visit the Exhibitor Registration Postal to register your booth staff for the Los Angeles/Pasadena Franchise Show 2024.  You can visit this portal at any time to manage your company’s staff badges. You will need to enter your Access Code to manage your company’s account.  Your Access Code will be emailed to the main contact from your company roughly 8-weeks before show date.  Contact exhibitors@nationalevent.com if you did not receive your access code.

Federal ID Number

The Federal ID Number for the venue is 95-2855166.  You will require this number to clear customs. 

Food Sampling

FORM SUBMISSION DEADLINE: October 10, 2024

If you are planning on sampling food or beverage product in your booth, please note the necessary forms to complete.

Food samples are limited to a 2 oz. portion and beverage products to 2 oz.

1. Please complete the below Venue Sampling Authorization Request and send to both emma@nationalevent.com and Michelle.Solano@sodexo.com  

NOTE: A copy of current business license and a Certificate of Insurance with $1,000.000 of Commercial and General Liability. Also, naming Centerplate and PCOC as additional insured is required along with the completed sampling request form. 

Hand washing facilities must be provided in each booth handling unpackaged food and beverage items. 

2. Please complete the below Temporary Food Facility Application and send to both emma@nationalevent.com and envhealth-specialevents@cityofpasadena.net  

Each exhibitor that will sample food or ANY type of beverage (including water) is required to apply for a Temporary Food Permit.  

There are fees involved. You will be emailed a bill after your application is submitted and reviewed.  

VENUE SAMPLING AUTHORIZATION REQUEST 
TEMPORARY FOOD FACILITY APPLICATION 

Franchise Show & Conference Schedule

DOWNLOAD SHOW & CONFERENCE SCHEDULE

 

For more information on the Let’s Grow Conference visit https://letsgrow.franchiseassembly.com/ 
Or email michael@nationalevent.com

FREE ADMISSION PASSES

Raise awareness and let people know you will be at The National Franchise Show! Increase traffic to your booth by sharing free admission passes to the event. There is no limit to the number of FREE Admission Passes you may share to your email database, as well as on social media. Please share the registration link below for free passes or download a copy of our generic FREE Admission Pass. 

    Custom Coupons

    You can also distribute a customized FREE Admission Pass to promote your participation at the show. If you are interested, please complete the form below and upload a high-resolution logo (.jpg, .eps, .pdf format accepted). You will receive an email from emma@nationalevent.com with your customized pass. 

    CUSTOM COUPON REQUEST FORM 

    DEADLINE OF LOGO SUBMISSIONS: October 10, 2024 

    Hotel

    HotelPlanner is one of the world’s top providers of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates. 
    Book your hotel stay for the show through HotelPlanner.com.

    CLICK HERE for the best rates available.

    Or 

     BOOKING DEADLINE: October 5, 2024  

    Rooms and discounted rate will only be held until the specified date.  Rooms will then be subject to availability at prevailing rates.  

    We have obtained a group rate of $209.00 + taxes for single or double occupancy at Hotel Dena. 

    Hotel Dena
    3030 Cordova Street
    Pasadena, CA
    91101-2426 

    Reservations may be made by BOOKING ONLINE HERE
    Make sure to mention The National Franchise Show – Pasadena.    

    Insurance

    Insurance for booth/show
    Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

    Transportation Insurance
    Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

    Liability
    Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

    Insurance Supplier
    If you do not already have insurance for the show, you may contact:

    Exhibitor Insurance
    Phone: 905-695-2971
    Toll Free: 1-866-836-9066
    info@exhibitorinsurance.com 

    Exhibitor Insurance Brokers.com is offering a special price for the show at $175 + taxes. Please click on the link here to access their form:

    ONLINE EXHIBITOR INSURANCE

    If you prefer, you may also fill out the form below and send to info@exhibitorinsurance.com

    EXHIBITOR INSURANCE FORM

    Lead Retrieval System

    We offer a Lead Collection system at The National Franchise Show. This system uses any smartphone or internet enabled device (no scanners needed). Our new seamless solution for attendees and exhibitors captures information on who they spoke to, takes notes, allows for quick follow up, and increases your ROI.

    All exhibitors will have a personalized QR code on their badge which attendees can simply scan during a conversation.

    Attendees will create a profile with their contact information. This will also create a QR code eBadge for attendees.

    NOTE: If you have already selected lead retrieval upon registering, you do not need to fill out a form. 

    FOR MORE INFORMATION ON HOW THIS WORKS
    LEAD RETRIEVAL ORDER FORM

    Loading Docks

    The Loading Dock is located at 128 S. Marengo Ave Pasadena, CA 91101.  

    Dock level access is available. Dollies and a pump truck will be available for your use. If you require a forklift to move material from the dock to your booth, a forklift will be available to you.  However, if you have excessive forklift requirements, please contact Emma Barnes-Chow(emma@nationalevent.com)  to discuss your needs. A charge may apply. 

    Move-in Instructions

    Move -in Times:          Friday,  November 8, 2024         12:00 pm – 6:00 pm

    • All exhibitors must officially register before setting up.  
    • All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
    • The aisle carpet will be in place Saturday morning. Dollies and carts WILL NOT be permitted on the carpet.  Hand-carried items only may be brought in on Saturday.
    • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

    Move-out Instructions

    Move -Out Times:        Sunday, November 10, 2024       4:00 pm – 8:00 pm

    Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited

    All material must be removed by 8:00 pm

    Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked up or refused by carriers. Should this occur, you will be responsible for any charges incurred.

    Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to
    prevent pilferage.

    NOTE:
    All exhibitors using HAUListic must move freight after the show must have booth materials packed and ready for pick up at the loading dock. Please provide our sales staff onsite with your paperwork before leaving he show site.

    Parking

    The closest parking lot to the Hall is located at 170 S Marengo Ave, Pasadena, CA 91101.  Reserved parking is $25 per day.   

     NOTE: Vehicle clearance is 14ft.  

    PARKING MAP

    Rules & Regulations

    Diagram #1: Sample of the drape provided for your booth
    Diagram #2: Sample of display allowance

    Upright banners & products must be within 4’ from the back drape, and a maximum of 8’ high. The front 6’ of the booth must be clear above 4’.

     

    Booth Display & Restrictions

    • Diagram#1 shows the drapes that are provided as a part of your booth cost.
    • Diagram#2 shows the allowed clearance for displays, banners, and products within your booth.
    • No exhibit may exceed a maximum height of 8 ft.
    • Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
    • The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
    • Any exceptions to this must have pre-approval from Emma Barnes-Chow (emma@nationalevent.com

    Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.

    Signage

    No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.

    Carpet or Flooring

    Carpet or Flooring is mandatory for all exhibits. You can use the show decorator below or you are welcome to bring in your own at your own cost. See Tape Restrictions below.

    Tape (Floor, Wall, and Carpet Damage)

    This only applies to companies that choose to place carpet or flooring on top of the existing carpet.

    It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.
    Here are the models of two-faced tapes that are authorized by the facility.

    • Polyken 105c LPDE
    • Scapa 274004
    • DC W002A

    If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles.

    If you would like to install your carpet on top of the existing carpet, please contact Emma Barnes-Chow (emma@nationalevent.com

    Restrictions for Booth Installation

    Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead.

    Demonstrations/Distributions

    Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure it’s having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.

    Fire Regulations

    All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial/Sate, and City Fire Laws.

    National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information regarding the Fire Code please contact Haelee Jones (haelee@nationalevent.com

    Animals in the Show

    The facility’s policy prohibits the presence of animals unless they are used as a working dog. Permission must be obtained from the facility for any exception. Please contact Emma Barnes-Chow (emma@nationalevent.com) regarding approval and the necessary forms.

    Helium Balloons

    Helium Balloons are not allowed in Pasadena Convention Centre  

    Mechanical Conveyances

    Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.

    Non-Compliance

    National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.

    SHIPPING & DELIVERIES

    Shipping Direct To Show: Friday, November 8, 2024

    PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours only.  Your materials will be left at the dock until you arrive.  To move your items to your booth space, pump trucks and dollies will be available at no charge.  Should you require assistance or the use of a forklift, please contact Emma Barnes-Chow (emma@nationalevent.com) as charges may apply.

    The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

    HAUListic
    Tel: (859) 254-4112 or (800) 388-4112
    Email: LEX@shiphaulistic.com

    HAUListic SHIPPING ORDER FORMS

    Please address shipments to:

    Company Name, Booth Number
    The National Franchise Show
    Pasadena Convention Center
    C/O Gamut Event Services
    Hall A
    300 E. Green St
    Pasadena, CA  91101 

    NOTE: All exhibitors using HAUListic must-have booth materials packed and ready for pick up at the loading dock. Do not leave your Booth Materials shipment in your booth. Please provide our sales staff onsite with your paperwork before leaving the show site.

    Pre- Show Shipping

    DISCOUNT DEADLINE: Friday, October 25, 2024 

    Last Date to Arrive at Warehouse Address:   Friday, November 1, 2024 

    To place an advance shipment order, please visit the online exhibitor portal under materials handling. Gamut Event Services will be sending a unique login to the email we have on file, you will receive an email from ES@GAMUTSVS.COM  . All orders are online only. 
    You may also visit their website at 
    www.gamutsvs.com.  

    If you have any questions, please contact their exhibitor services department at:  

    Gamut Event Services  
    Email: es@gamutsvs.com  
    Tel: 626-716-4436 

    Show Decorator (Furniture & Display Rental)

    ORDER DEADLINE: October 25, 2024

    Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from:

    Gamut Event Services is the official show decorator.  To place any show services orders, please visit the online exhibitor portal. Gamut Event Services will be sending a unique login to the email we have on file, you will receive an email from ES@GAMUTSVS.COM  . All orders are online only. 
    You may also visit their website at 
    www.gamutsvs.com.  

    If you have any questions please contact their exhibitor services department at:  

    Gamut Event Services  
    Email: es@gamutsvs.com  
    Tel: 626-716-4436 

    Show Colours

    • Booth Drapes: Black
    • Aisle Carpet: Tuxedo
    • Booth Carpet: Grey

    Show Guide Ad & Sponsorship Opportunities

    There are a number of ways to increase your brand awareness at our shows.  Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence.  For more information, please contact Michael at michael@nationalevent.com or 905-477-2677 ext. 270.

    Telephone / Internet / WIFI

    PRE-SHOW BOOKING DEADLINE: October 24, 2024

    Please Note: This venue only has paid WIFI.  

     If you require a telephone or internet line, or a WIFI connection in your booth, please fill out the form below and send it to   

    Encore Global
    George Ortiz
    Tel: 626-715-5358
    Email: george.ortiz@encoreglobal.com 

    NOTE: Any orders received after deadline may be subject to additional cost. Please direct all question reading Audio Visual to George Ortiz.  

    WIFI ORDERING LINK
    WIFI ORDERING INSTRUCTIONS

    Tips for Success

    Please review the "Tips for Success" PDF below for important information on how to make the most out of exhibiting with us! 

    TIPS FOR SUCCESS

    Vehicles on Show Floor

    All vehicles must abide by the arrival and departure schedules and procedures established by Show Management.   

    Please contact Emma Barnes-Chow (emma@nationalevent.com) and provide pictures and specifics (make, model, dimensions) of the vehicle you would like to display for approval and to arrange arrival time. 

    When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense. 

    • The batteries shall be disconnected.
    • Fuel in the fuel tanks shall not exceed one-fourth (1/4) of tank capacity or 5 gallons (18 L), whichever is less. Fuel tanks will be inspected for leaks.
    • Fuel tanks shall be closed and sealed.
    • Vehicles or equipment shall not be fueled or de-fueled inside the building.  
    • The location of vehicles or equipment shall not obstruct means of egress.
    • Fuel storage. Fuel for vehicles or equipment shall be stored in approved containers in an approved location outside of the structure.
    • Refueling shall be performed outside.
    • Fuel spills shall be cleaned up immediately.
    • When a compressed natural gas (CNG) or liquefied petroleum gas (LP) powered vehicle is parked inside a place of assembly, all the following conditions shall be met: 
      1. The quarter-turn shutoff valve or other shutoff valve on the outlet of the CNG or LP-gas container shall be closed and the engine shall be operated until it stops. Valves shall remain closed while the vehicle is in-doors.
      2. The hot lead of the battery shall be disconnected.
      3. Dual-fuel vehicles equipped to operate on gasoline and CNG or LP-gas shall comply with this section and Sections 2414.2 through 2414.5.3 for gasoline-powered vehicles.

    Exhibitors are responsible for oil, grease, or any general damage to the carpeted area. 

    Exhibitors must provide a set of keys, the contact’s name, and phone number of the person responsible for removing the vehicle(s) to Show Management. 

    VEHICLE RULES AND REGUALTIONS