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OAS Toronto Exhibitor Manual

Welcome and thank you for choosing to be a participant in The National Franchise Show – Philadelphia.

Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit. Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.

The Show Office will be set up at the Pennsylvania Convention Centre, on Friday, September 27, 2024 at noon and management will be available to assist you for the duration of the Show. 

GENERAL INFORMATION

Show Location

Pennsylvania Convention Center 
Hall F 
1101 Arch Street  
Philadelphia, PA  
19107 

Show Dates & Times

Saturday, September 28, 2024 | 11:00 am – 5:00 pm
Sunday, September 29, 2024 | 11:00 am – 4:00 pm

Exhibitor Move-in Times

Friday, September 27, 2024 | 12:00 pm – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, September 29, 2024  | 4:00 pm – 8:00 pm

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.,
Markham ON
L3R 8H8
Tel: (905) 477-2677 or (800) 891-4859

Exhibitor Coordinator

Emma Barnes-Chow
905 477-2677 or (800) 891-4859 Ext 284
Email: emma@nationalevent.com 

Exhibitor Checklist

Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.

CHECKLIST

AUDIO / VISUAL RENTALS

BOOKING DEADLINE: September 6, 2024

If you require audio-visual equipment in your booth, please fill out the forms below and send completed forms to:  

Pennsylvania Convention Center
PCCA/ASM Order Processing
Tel: 215-418-2190
Email: exhibitorservices@paconvention.com 

AUDIO VISUAL ORDER FORM

Booth Backdrops

If you require a pop-up banner or backdrop, please contact:

EZ Backdrops
Tel: 678-717-1222
Email: angie@ezbackdrops.com
http://www.ezbackdrops.com/

BOOTH CLEANING

PRE-SHOW BOOKING DEADLINE: September 13, 2024

Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming please click the link below and login to your account to place your service order online.  

ORDER ONLINE
Use Exhibit Code: FRANCHISE24 

If this is your first time ordering from General Exposition Services, you must create an account before you can place your first order. If you need assistance with our online ordering system, please contact: 

General Exposition Services (GES) 
Tel: 610-495-8866
Email: info@generalexposition.com   

BOOTH INSTALLATION & DISMANTLING

PRE-SHOW BOOKING DEADLINE: September 13, 2024  

Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited. 

Should you require assistance setting up or dismantling your booth, please click the link below and login to your account to place your service order online.  

ORDER ONLINE
Use Exhibit Code: FRANCHISE24 

 If this is your first time ordering from General Exposition Services, you must create an account before you can place your first order. If you need assistance with our online ordering system, please contact: 

General Exposition Services (GES)
Tel: 610-495-8866
Email: info@generalexposition.com   

EXHIBITOR RULES
FAQ 

Electrical

BOOKING DEADLINE: September 6 , 2024

Electrical is not supplied to your booth. If you require an electrical hookup, please complete the order form below.

For any questions or concerns, please contact: 

Pennsylvania Convention Center
PCCA/ASM Global Exhibitor Department 
Tel: 215-418-2190
Email: exhibitorservices@paconvention.com  

ELECTRICAL ORDER FORMS
LIGHTING RENTALS
ELECTRICAL SERVICE CHECKLIST 
ELECTRICAL SAFETY STANDARDS 
FAQ 

Exhibitor Badges

DEADLINE: September 13, 2024

We have implemented a new automatic badge system to simplify the request process. Information regarding this new system will be coming soon. 

Exhibitors are provided with up to a maximum of 7 personalized name badges based on the size of your booth. Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.  

Federal ID Number

The Federal ID Number for the venue is 23-2451659.  You will require this number to clear customs. 

Food Sampling

PRE-SHOW BOOKING DEADLINE: August 29, 2024

If you are planning on sampling food or beverage product in your booth, please note there are three steps to complete.  Food samples are limited to a 2 oz. portion and beverage products to 2 oz.

1. Please complete the below Venue Sampling Form and return it to both Emma Barnes-Chow and Jessica MacGillivray at  emma@nationalevent.com MacGillivray-Jessica@aramark.com  

2. Please complete the Philadelphia Public Health Application

NOTE:  late submissions are subject to an additional $65 late fee and may NOT be approved 

* Fees for application are based on square footage of the space occupied for food sampling

THE FOLLOWING ARE NOT ACCEPTED: Cash, Business or Personal Checks. 

3Upon approval, the Health Dept will issue an “Operation Eligibility Certificate” and a “License Eligibility Report (LER).” The “LER” is needed to obtain your Food License.  

For more information or assistance, please contact: 

The Office of Food Protection
Tel: 215-685-7495
Email: DPH.EHS.SpecialEvent@phila.gov  

VENUE SAMPLNG FORM
FOOD SAFETY GUIDE 
PUBLIC HEALTH APPLICATION

FREE ADMISSION PASSES

Raise awareness and let people know you will be at The National Franchise Show! Increase traffic to your booth by sharing free admission passes to the event. There is no limit to the number of FREE Admission Passes you may share to your email database, as well as on social media. Please share the registration link below for free passes or download a copy of our generic FREE Admission Pass. 

You can also distribute a customized FREE Admission Pass to promote your participation at the show. If you are interested, please complete the form below and upload a high-resolution logo (.jpg, .eps, .pdf format accepted). You will receive an email from emma@nationalevent.com with your customized pass 2-3 weeks before the show date.

CUSTOM COUPON REQUEST FORM

DEADLINE OF LOGO SUBMISSIONS: August 29, 2024 

Hotel

There are two options available to book your hotel reservations:

OPTION 1: Hotel Planner

HotelPlanner is one of the world’s top providers of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.

Book your hotel stay for the show through HotelPlanner.com. Click here for the best rates available: https://franchiseusa.hotelplanner.com/

OR

OPTION 2: Philadelphia Marriott Downtown

BOOKING DEADLINE: September 5, 2024

Rooms and discounted rate will only be held until the specified date.
Rooms will then be subject to availability at prevailing rates.

We have obtained a group rate of $279.00 + taxes at the Philadelphia Marriott Downtown  

Philadelphia Marriott Downtown
1201 Market Street
Guest Entrance:
1200 Filbert Street
Philadelphia, PA  19107  

Reservations may be made by BOOKING ONLINE HERE.

Make sure to mention The National Franchise Show – Philadelphia. 

Insurance

Insurance for booth/show
Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

Transportation Insurance
Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

Liability
Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

Insurance Supplier
If you do not already have insurance for the show, you may contact:

Exhibitor Insurance
Phone: 905-695-2971
Toll Free: 1-866-836-9066
info@exhibitorinsurance.com

Exhibitor Insurance Brokers.com is offering a special price for the show at $139 + taxes. Please click on the link here to access their form: ONLINE EXHIBITOR INSURANCE

If you prefer, you may also fill out the form below and send to info@exhibitorinsurance.com.

EXHIBITOR INSURANCE FORM

Lead Retrieval System

Details coming soon. 

Loading Docks

Dock C will be available. Access ramp is located East bound on Vine Street between 12th and 11th Streets.  

GPS Address: 1130 Vine Street Philadelphia Pennsylvania 19107 

Vehicles are permitted on the show floor under certain conditions, please review the PERSONALLY OWNED VEHICLE GUIDELINES

Dock level access is available. Dollies and a pump truck will be available for your use. If you require a forklift to move material from the dock to your booth, a forklift will be available to you.  However, if you have excessive forklift requirements please contact Emma Barnes-Chow (emma@nationalevent.com) to discuss your needs.  A charge may apply. 

Move-in Instructions

Move -in Times:          Friday September 27, 2024        12:00 pm – 6:00 pm

  • All exhibitors must officially register before setting up. Please come to the show office and staff will direct you to your booth.
  • All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
  • The aisle carpet will be in place Saturday morning. Dollies and carts WILL NOT be permitted on the carpetHand-carried items only may be brought in on Saturday. 
  • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

Move-out Instructions

Move -Out Times:        Sunday September 29, 2024       4:00 pm – 8:00 pm

Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.  

All material must be removed by 8:00 pm 

Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked up or refused by carriers. Should this occur, you will be responsible for any charges incurred. 

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage. 

NOTE: 
All exhibitors using HAUListic must move freight after the show must have booth materials packed and ready for pick up at the loading dock. Please provide our sales staff onsite with your paperwork before leaving the show site. 

Parking

There are several parking lots surrounding the venuePlease see DRIVING DIRECTIONS AND PARKING MAP for parking details. To park close to the hall, choose a parking lot near 1324 Arch Street.  

Rules & Regulations

Diagram #1: Sample of the drape provided for your booth
Diagram #2: Sample of display allowance

Upright banners & products must be within 4’ from the back drape, and a maximum of 8’ high. The front 6’ of the booth must be clear above 4’.

 

Booth Display & Restrictions

  • Diagram#1 shows the drapes that are provided as a part of your booth cost. 
  • Diagram#2 shows the allowed clearance for displays, banners, and products within your booth. 
  • No exhibit may exceed a maximum height of 8 ft. 
  • Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display. 
  • The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height. 
  • Any exceptions to this must have pre-approval from Emma Barnes-Chow (emma@nationalevent.com)

Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.

Signage

No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space. 

Carpet or Flooring

Carpet or Flooring is mandatory for all exhibits. You can use the show decorator below or you are welcome to bring in your own at your own cost. See Tape Restrictions below.

Tape (Floor, Wall, and Carpet Damage)

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.
It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.
Here are the models of two-faced tapes that are authorized by the facility.

  • Polyken 105c LPDE
  • Scapa 274004
  • DC W002A

If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles. 

If you would like to install your carpet on top of the existing carpet, please contact Emma Barnes-Chow (emma@nationalevent.com 

Restrictions for Booth Installation

Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead. 

Demonstrations/Distributions

Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure it’s having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval. 

Fire Regulations

All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial/Sate, and City Fire Laws. 

National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not conform to code. If you have a question or need information regarding the Fire Code please contact Haelee Jones (haelee@nationalevent.com 

SAFETY GUIDELINES

Animals in the Show

The facility’s policy prohibits the presence of animals unless they are used as a working dog. Permission must be obtained from the facility for any exception. Please contact Emma Barnes-Chow (emma@nationalevent.com) approval. 

Helium Balloons

Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor when balloons are lost. Please contact Emma Barnes-Chow (emma@nationalevent.com) if you wish to use helium balloons in your display. 

Mechanical Conveyances

Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management. 

Non-Compliance

National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit. 

SHIPPING & DELIVERIES

Shipping Direct To Show: Friday September 27, 2024

PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours onlyYour materials will be left at the dock until you arriveTo move your items to your booth space, pump trucks and dollies will be available at no charge.  Should you require assistance or the use of a forklift, please contact Emma Barnes-Chow (emma@nationalevent.com) as charges may apply.  

NOTE: After freight is packed at the end of the show it must be moved to the dock area for pick up. Freight that is left on the show floor will incur a handling fee

The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

HAUListic
Tel: (859) 254-4112 or (800) 388-4112
Email: LEX@shiphaulistic.com

HAUListic SHIPPING ORDER FORMS 

You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times. 

Please Address Shipments To:
Company Name, Booth Number
The National Franchise Show
Pennsylvania Convention Center 
Hall F 
1101 Arch Street  
Philadelphia, PA  
19107 

NOTE: All exhibitors using HAUListic must move freight after the show must have booth materials packed and ready for pick up at the loading dock. Please provide our sales staff onsite with your paperwork before leaving the show site. 

Pre-Show Shipping

DISCOUNT DEADLINE: Friday, September 13, 2024 

Last Date to Arrive at Warehouse Address: Thursday, September 26, 2024 

Warehouse Receiving Hours
Monday-Friday 8:30 am – 11:45 am & 12:30 pm- 4:30 pm 

Advance Warehouse Shipping Address: 
Name of Exhibiting Company 
Your Booth Number 
Philadelphia Franchise Show 
General Exposition Services 
205 Windsor Road 
Pottstown, PA 19464 

To request a quote, please contact:

General Exposition Services (GES)
Tel: 610-495-8866
Email: info@generalexposition.com

Show Decorator (Furniture & Display Rental)

PRE-SHOW BOOKING DEADLINE: September 13, 2024  

Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from the Show Decorator. 

Show Colours 

  • Booth Drapes: Black  
  • Carpet: Green Matrix  

To place an order with the show decorator and access the online kit for The National Franchise Show, please click the link below and enter the exhibit code 

ORDER ONLINE
Exhibit Code: FRANCHISE24 

At the Sign In page, you will be prompted to sign in with an existing exhibitor account. If you do not have an account set up with General Exposition Services, you will be prompted to create one.  

Now that you have signed in with the show, you can read through the important show information. Scroll down to the bottom of the screen to see the links for which services you wish to order, including carpet, furnishings, labor, etc.  

For any additional custom forms you may need, please click on the appropriate links listed under “References”.  

As you place orders for your items, all furnishings and services will be placed in your shopping cart, and you will be prompted for payment information upon checkout. 

If you need assistance with our online ordering system, please contact: 

General Exposition Services (GES) 
Tel: 610-495-8866
Email: info@generalexposition.com   

Show Guide Ad & Sponsorship Opportunities

There are a number of ways to increase your brand awareness at our shows.  Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence.  For more information, please contact Michael at michael@nationalevent.com or 905-477-2677 ext. 270.

Telephone / Internet / WIFI

PRE-SHOW BOOKING DEADLINE: September 6, 2024

Please Note: This venue has complimentary WIFI on public concourses only, including the Grand Hall, Broad St. Atrium, Arch St. Bridge and Ballroom Foyers – NOT in exhibit halls or meeting rooms.  

The complimentary wireless, PCCWELCOME, is an unmanaged service with shared 1.5Mb bandwidth. 

The venue does not offer individual WIFI purchase, only hard-wired internet, but does allow exhibitors to bring in their own WIFI router or use their own mobile hotspot 

Telephone & Internet:
If you require a telephone or internet line in your booth, please complete the forms below. 
 

For any questions or concerns, please contact: 

Pennsylvania Convention Center
PCCA/ASM Global Exhibitor Department 
Tel: 215-418-2190
Email: exhibitorservices@paconvention.com 

INTERNET ORDER FORM
TELECOMMUNICATIONS ORDER FORM 

Tips to Success

TBD

Vehicles on Show Floor

All vehicles must abide by the arrival and departure schedules and procedures established by Show Management. 

Please contact Emma Barnes-Chow (emma@nationalevent.com) and provide pictures and specifics (make, model, dimensions) of the vehicle you would like to display for approval and to arrange arrival time.  

  • Any vehicle used in a display or exhibit must have all battery cables disconnected, ends taped and gas caps locked.
  • Fuel tanks and fill openings are closed and sealed to prevent tampering.
  • The disconnection of vehicle battery falls under the jurisdiction of the electricians.
  • The vehicle may only contain a maximum fuel level of one quarter (1/4) tank or 5 gallons (19L) whichever is least. Fuel applies to gasoline, diesel, CNG, LPG, etc.
  • Tanks cannot be refueled or emptied inside the PCC.
  • The flooring under the vehicle must be protected from any leakage, spillage or other potential damage. Exhibitors are responsible for oil, grease, or any general damage to the carpeted area. 
  • During non-show hours the vehicle should be locked, with an extra set of keys left with your Event Manager.
  • Vehicle locations must be shown on Floorplans submitted for Fire Marshal approval.
  • Please refer to the guidelines for Display of Motor Vehicles and the PCC Floor Protection Policy provided by your Event Manager. 

DISPLAY OF MOTOR VEHICLES