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OAS Toronto Exhibitor Manual

Welcome and thank you for choosing to be a participant in The National Franchise Show – Chicago.

Welcome and thank you for choosing to be a participant in The National Franchise Show – Chicago. Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit.  Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.

The Show Office will be set up at the Donald E. Stephens Convention Center on Friday April 5, 2024 at noon and management will be available to assist you for the duration of the Show.

GENERAL INFORMATION

Show Location

Donald E. Stephens Convention Center
Hall F
5555 North River Road
Rosemont, IL
60018

Show Dates & Times

Saturday, April 6, 2024 | 11:00 am – 5:00 pm
Sunday, April 7, 2024 | 11:00 am – 4:00 pm

Exhibitor Move-in Times

Friday, April 5, 2024  | 12:00 pm – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, April 7, 2024  | 4:00 pm – 8:00 pm

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.,
Markham ON
L3R 8H8
Tel: (905) 477-2677 or (800) 891-4859
Fax: (905) 477-7872

Exhibitor Coordinator

Emma Barnes – Chow
905 477-2677 or (800) 891-4859 Ext 284
Email: emma@nationalevent.com

Exhibitor Checklist

Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.

CHECKLIST

AUDIO / VISUAL RENTALS

BOOKING DEADLINE: March 22, 2024

If you require audio visual equipment in your booth, please click the link below and login to your account to place your service order online.

ORDER ONLINE

  1. E-mail Address – Enter your e-mail address.
  2. Phone Number – Enter your corporate phone number (do not use dashes ex 1261264567)
  3. Sign In – Click the “Sign In” button
  4. Show Select – Use the pull-down menu to select the show you will be attending
  5. Select booth # – Use the pull-down menu to select the booth number
  6. Ordering – Use the 7 tabs at the top of the page to navigate the various RES services.
  7. Checkout- After you have completed your order(s) click on the cart (located in the top right corner). Review item and make changes, if necessary, then click “Proceed to Checkout”.

An order confirmation will be sent via email upon completion.

If you would like to submit PDF forms instead, please see below forms and send to customerservice@rosemontexpo.com.

For all other questions please contact:

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

AUDIO VISUAL FORM
PAYMENT FORM

Booth Backdrops

If you require a pop-up banner or backdrop, please contact:

EZ Backdrops
Phone: 678-717-1222
Email: angie@ezbackdrops.com
http://www.ezbackdrops.com/

BOOTH CLEANING

PRE-SHOW BOOKING DEADLINE: March 22, 2024

Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming please click the link below and login to your account to place your service order online.

ORDER ONLINE

  1. E-mail Address – Enter your e-mail address.
  2. Phone Number – Enter your corporate phone number (do not use dashes ex 1261264567)
  3. Sign In – Click the “Sign In” button
  4. Show Select – Use the pull-down menu to select the show you will be attending
  5. Select booth # – Use the pull-down menu to select the booth number
  6. Ordering – Use the 7 tabs at the top of the page to navigate the various RES services.
  7. Checkout- After you have completed your order(s) click on the cart (located in the top right corner). Review item and make changes, if necessary, then click “Proceed to Checkout”.

An order confirmation will be sent via email upon completion

If you would like to submit PDF forms instead, please see below forms and send to customerservice@rosemontexpo.com.

For all other questions please contact:

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

BOOTH CLEANING FORM
PAYMENT FORM

BOOTH INSTALLATION & DISMANTLING

PRE-SHOW BOOKING DEADLINE: March 22, 2024

Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

Should you require assistance setting up or dismantling your booth, please click the link below and login to your account to place your service order online.

ORDER ONLINE

  1. E-mail Address – Enter your e-mail address.
  2. Phone Number – Enter your corporate phone number (do not use dashes ex 1261264567)
  3. Sign In – Click the “Sign In” button
  4. Show Select – Use the pull-down menu to select the show you will be attending
  5. Select booth # – Use the pull-down menu to select the booth number
  6. Ordering – Use the 7 tabs at the top of the page to navigate the various RES services.
  7. Checkout- After you have completed your order(s) click on the cart (located in the top right corner). Review item and make changes, if necessary, then click “Proceed to Checkout”.

An order confirmation will be sent via email upon completion.

If you would like to submit PDF forms instead, please see below forms and send to customerservice@rosemontexpo.com.

For all other questions please contact:

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

BOOTH INSTALLATION FORM
PAYMENT FORM
UNION NOTICE 

Electrical

BOOKING DEADLINE: March 22, 2024

Electrical is not supplied to your booth. If you require an electrical hookup, please click the link below and login to your account to place your service order online.

ORDER ONLINE

  1. E-mail Address – Enter your e-mail address.
  2. Phone Number – Enter your corporate phone number (do not use dashes ex 1261264567)
  3. Sign In – Click the “Sign In” button
  4. Show Select – Use the pull-down menu to select the show you will be attending
  5. Select booth # – Use the pull-down menu to select the booth number
  6. Ordering – Use the 7 tabs at the top of the page to navigate the various RES services.
  7. Checkout- After you have completed your order(s) click on the cart (located in the top right corner). Review item and make changes, if necessary, then click “Proceed to Checkout”.

An order confirmation will be sent via email upon completion.

If you would like to submit PDF forms instead, please see below forms and send to customerservice@rosemontexpo.com.

For all other questions please contact:

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

All wiring, hook ups, flood lights, etc., must meet Village code. If an extension cord is used on display equipment, it should be of adequate size, U.L. approved, be in operable condition, and three wire grounded. If in doubt of access availability for power needs, or when requiring more than normal power, check in advance with the show electrician.

ELECTRICAL FORM
PAYMENT FORM

Exhibitor Badges

BOOKING DEADLINE: March 22, 2024 

We have implemented a new automatic badge system to simplify the request process. Please follow this link below to complete your badge request form. You will receive a confirmation email upon completion.

Exhibitors are provided with up to a maximum of 7 personalized name badges based on the size of your booth.

10×10 booth – 3 booth staff
10×20 booth – 5 booth staff
300 feet or larger – 7 booth staff

Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.

ONLINE BOOKING LINK

Federal ID Number

The Federal ID Number for the venue is 36-6009134.  You will require this number to clear customs.

Food Sampling

SUBMISSION DEADLINE: March 3, 2024

If you are planning on sampling food or beverage product in your booth, please complete the below “Food Sampling Guidelines & Form” and send it to delagarza-jennifer@aramark.com and emma@nationalevent.com

Food samples are limited to a 2 oz. portion and beverage products to 2 oz.

** With the below form, please submit your insurance certificate with $1,000,000.00 liability insurance, naming the following as additional insured. (1) The Village of Rosemont, (2) Donald E. Stephens Convention Center, (3) Aramark Sports & Entertainment, LLC, 9301 Bryn Mawr Avenue, Rosemont, IL 60018, (4) National Event Management Inc., 260 Town Centre Blvd., Suite 102, Markham, Ontario, L3R 8H8**

FOOD SAMPLING FORM

Please note:

  • Beverage samples must be served in lidded cups.
  • Food samples must be served in individual enclosed containers.
  • Napkins must be handed to attendees, not set out.

If you are preparing food on-site or intend on serving liquor, there will be additional forms to complete.  Please notify Emily Huang (emma@nationalevent.com )

If you would like to pre order food to you booth for your staff. Please see form attached or contact;

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

CATERING ORDER FORM
PAYMENT FORMS

FREE ADMISSION PASSES

Raise awareness and let people know you will be at The National Franchise Show! Increase traffic to your booth by sharing free admission passes to the event. There is no limit to the number of FREE Admission Passes you may share to your email database, as well as on social media. Please share the registration link below for free passes or download a copy of our generic FREE Admission Pass.

You can also distribute a customized FREE Admission Pass to promote your participation at the show. If you are interested, please complete the form below and  upload a high-resolution logo (.jpg, .eps, .pdf format accepted). You will receive an email from emma@nationalevent.com with your customized pass.

CUSTOM COUPON REQUEST FORM 

DEADLINE OF LOGO SUBMISSIONS: February 23, 2024  

Hotel

BOOKING DEADLINE: March 20, 2024

Rooms and discounted rate will only be held until the specified date.  Rooms will then be subject to availability at prevailing rates.

We have obtained a group rate of $149.00 + taxes for single or double occupancy at The Hilton Rosemont Chicago O’Hare

The Hilton is located at:
5550 N. River Road
Rosemont, IL
60018

Reservations may be made by calling 1-888-452-6942 or by booking online here.

 

To receive this rate, you must mention that you are with The Franchise Show (group block code “TFS”) when booking.  Rates cannot be changed at check-in/check-out times if you fail to identify your affiliation at the time of booking.

Insurance

Insurance for booth/show
Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

Transportation Insurance
Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

Liability
Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

Insurance Supplier
If you do not already have insurance for the show, you may contact:

Exhibitor Insurance
Phone: 905-695-2971
Toll Free: 1-866-836-9066
info@exhibitorinsurance.com

Exhibitor Insurance Brokers.com is offering a special price for the show at $175 + taxes. Please click on the link here to access their form:
ONLINE EXHIBITOR INSURANCE 

If you prefer, you may also fill out the form below and send to info@exhibitorinsurance.com.

EXHIBITOR INSURANCE FORM

Lead Retrieval System

Details coming soon. 

Loading Docks

Please turn off River Road and use Door C to unload.  Please see the Area Map below for reference.

Dock level access is available and dollies will be available for your use.

If you require a forklift or pump-truck to move material from the dock to your booth, this will only be available to you between 10am & 2pm.  Outside these hours, charges will apply.  If you have excessive forklift requirements, please contact Haelee Jones (haelee@nationalevent.com )  to discuss your needs.  A charge may apply.

Move-in Instructions

Move -in Times:          Friday April 5, 2024        12:00 pm – 6:00 pm

  • All exhibitors must officially register before setting up.  
  • All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
  • The aisle carpet will be in place Saturday morning. Dollies and carts WILL NOT be permitted on the carpet.  Hand-carried items only may be brought in on Saturday.
  • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

If you require a forklift or pump-truck to move material from the dock to your booth, this will only be available to you between 10am & 2pm.  Outside these hours, charges will apply. Please contact Haelee Jones (haelee@nationalevent.com )  to discuss your needs.

UNION NOTICE 

Move-out Instructions

Move -Out Times:         Sunday April 7, 2024        4:00 pm – 8:00 pm

Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited

Forklift & Pump-Truck service will only be available between 4pm-7pm.  Please arrange pick-up accordingly.

All material must be removed by 8:00 pm

Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked up or refused by carriers. Should this occur, you will be responsible for any charges incurred.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to
prevent pilferage.

NOTE:
All exhibitors using HAUListic must move freight after the show must have booth materials packed and ready for pick up at the loading dock. Please provide our sales staff onsite with your paperwork before leaving he show site.

Parking

The venue maintains a parking deck across River Road (behind Embassy Suites Hotel) that connects to the Convention Center via a skybridge. Exhibitors can purchase a 3-day parking pass (Friday-Sunday) from the service center for $25.  This pass has in/out privileges.  Otherwise, parking is $15 per day

Parking is in the Williams St. garage across from the main entrance to the convention center rate is $15.00 per day. Discounted exhibitor parking passes are available at the service center for $25.00 includes set up and show days

Rules & Regulations

Diagram #1: Sample of the drape provided for your booth
Diagram #2: Sample of display allowance

Upright banners & products must be within 4’ from the back drape, and a maximum of 8’ high. The front 6’ of the booth must be clear above 4’.

 

Booth Display & Restrictions

  • Diagram#1 shows the drapes that are provided as a part of your booth cost.
  • Diagram#2 shows the allowed clearance for displays, banners, and products within your booth.
  • No exhibit may exceed a maximum height of 8 ft.
  • Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
  • The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
  • Any exceptions to this must have pre-approval from Haelee Jones (haelee@nationalevent.com ) 

Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.

Signage

No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.

Carpet or Flooring

Tuxedo carpet is provided within your booth space.  If you would like to change the color, you may order different flooring through our decorator at your own cost or you may bring your own. *Please be sure to review the Tape Restrictions below.

Tape (Floor, Wall, and Carpet Damage)

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.
It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.
Here are the models of two-faced tapes that are authorized by the facility.

  • Polyken 105c LPDE
  • Scapa 274004
  • DC W002A

If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles.

If you would like to install your carpet on top of the existing carpet, please contact Haelee Jones (haelee@nationalevent.com )

Restrictions for Booth Installation

Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead.

Demonstrations/Distributions

Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure it’s having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.

Fire Regulations

All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial/Sate, and City Fire Laws.
National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information re the Fire Code please contact Haelee Jones (haelee@nationalevent.com)

VENUE GUIDELINES

Animals in the Show

The facility’s policy prohibits the presence of animals unless they are used as a working dog for the blind. Permission must be obtained from the facility for any exception. Please contact Haelee Jones (haelee@nationalevent.com )

Helium Balloons

Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor when balloons are lost. Please contact Haelee Jones (haelee@nationalevent.com ) if you wish to use helium balloons in your display.

Mechanical Conveyances

Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.

Non-Compliance

National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.

SHIPPING & DELIVERIES

Shipping Direct To Show: Friday, April 5, 2024

**PLEASE NOTE: Any shipments arriving before or after the above date & time will be subject to additional charges. ** Please ensure you arrange this with the courier and/or carrier that you use.

If you require a forklift or pump-truck to move material from the dock to your booth, this will only be available to you between 10am & 2pmOutside these hours, charges will apply. Please contact Haelee Jones (haelee@nationalevent.com )  to discuss your needs.

Show Management will sign for the delivery on your behalf during move-in hours only.  Your materials will be left at the dock until you arrive.  To move your items to your booth space, pump trucks and dollies will be available at no charge.

PLEASE NOTE: After freight is packed at the end of the show it must be moved to the dock area for pick up. Freight that is left on the show floor will incur a handling fee.  Handling fee charges will be a minimum of $45.00 or $15.00 per ‘hundred weight’ whichever is greater.

The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

HAUListic
Tel: (859) 254-4112 or (800) 388-4112
LEX@shiphaulistic.com

HAUListic ORDER FORMS

**If you are not using Haulistics, please ensure your trucking company is given a copy of:
DIRECT SHIPPING LABELS 

Please address shipments to:
Donald E. Stephens Convention Center
Company name
Booth number
The National Franchise Show  2024
c/o Rosemont Exposition Services, Inc.
9300 Williams Street
Rosemont, IL
60018

NOTE:  All exhibitors using HAUListic must move freight after the show must have booth materials packed and ready for pick up at the loading dock.   Please provide our sales staff onsite with your paperwork before leaving the show site.

You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times.

Pre-Show Shipping

Haulistics no longer offers Advance Warehouse shipments. This will be offered thru our Decorator RES, to request a quote please see form below and contact;

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

ADVANCED WARHOUSING LABLES
ADVANCED WAREHOUSING INFORMATION 
MATERIAL HANDLING 

Show Decorator (Furniture & Display Rental)

PRE-SHOW BOOKING DEADLINE: October 11, 2024

Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from the show decorator.

Show Colours

  • Booth Drapes : Black
  • Aisle and Booth Carpet: Salt & Pepper

To place an order with the Show Decorator, please fill in the order forms below and send them to:

Advanced Exposition Services
Tel:  678-389-1852
Email: rick@advancedexposervices.com

FURNITURE & ACCESSORIES ORDER FORM
PAYMENT FORM

Show Guide Ad & Sponsorship Opportunities

There are a number of ways to increase your brand awareness at our shows.  Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence.  For more information, please contact Michael at michael@nationalevent.com or 905-477-2677 ext. 270.

Telephone / Internet / WIFI

PRE-SHOW BOOKING DEADLINE: March 22, 2024

Boingo Complimentary Wifi Connection Instructions:
1. Connect your device to the Wi-Fi signal BOINGO HOTSPOT
2. Once connected, launch your web browser.
3. A Boingo splash page will appear. Click link to connect to “Complimentary WiFi” and follow instructions to get online.

VERY IMPORTANT!  If you are having any issues, please call Boingo Support at 1-800-880-4117.  You must have your device with you so the representative can help you directly.

Wifi is free but you will have to sign back in after periods of inactivity.  

Alternatively, you can order a hard-line connection using the link below and login to your account to place your service order online.

ORDER ONLINE

  1. E-mail Address – Enter your e-mail address.
  2. Phone Number – Enter your corporate phone number (do not use dashes ex 1261264567)
  3. Sign In – Click the “Sign In” button
  4. Show Select – Use the pull-down menu to select the show you will be attending
  5. Select booth # – Use the pull-down menu to select the booth number
  6. Ordering – Use the 7 tabs at the top of the page to navigate the various RES services.
  7. Checkout- After you have completed your order(s) click on the cart (located in the top right corner). Review item and make changes, if necessary, then click “Proceed to Checkout”.

An order confirmation will be sent via email upon completion.

If you would like to submit PDF forms instead, please see below forms and send to customerservice@rosemontexpo.com.

For all other questions please contact:

RES
Tel: 847-696-2208
Email: customerservice@rosemontexpo.com

TELECOMMUNICATIONS FORM
PAYMENT FORM

Tips to Success

TBD

Vehicles on Show Floor

All vehicles must abide by the arrival and departure schedules and procedures established by Show Management.  Please contact Haelee Jones (haelee@nationalevent.com )  for approval and to arrange arrival time if you want to display a vehicle.

When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense.

Motor vehicles or gasoline-powered equipment on display must be equipped with lock-on type gasoline tank caps and batteries are to be disconnected. Gasoline tanks must not be filled beyond the1/4 mark in order to allow for expansion of product. Vehicles unable to be equipped with lock-on type caps must have caps sealed in a manner acceptable to the Fire Department.

  • If at any time an Inspector deems that equipment is being operated in a manner dangerous to public safety, he shall cancel the privilege of the exhibitor concerned.
  • Vehicles will need to enter on the southern side of the convention center through F-Door.
  • The fuel supply for 4-piston and under engines shall be none.
  • The fuel supply in larger than 4-piston engines shall be maximum of five gallons.
  • All motorcycles, all-terrain vehicles, snowmobiles and watercraft shall have no fuel.
  • Any battery or power source for the engine shall be disconnected.
  • No operation of any internal combustion engine will be allowed indoors, unless approved in writing by the Fire Prevention Bureau.
  • Vehicles in the building for unloading must be unloaded and removed from the building as soon as possible.

Exhibitors are responsible for oil, grease, or any general damage to the carpeted area.

Exhibitors must provide a set of keys, the contact’s name and phone number of the person responsible to remove the vehicle(s) to Show Management. Please contact haelee@nationalevent.com to get approval.