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OAS Toronto Exhibitor Manual

Thanks for visiting our Exhibitor Manuals page! We’re currently updating our manual to provide you with the most helpful information. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Emma at emma@nationalevent.com.

Welcome and thank you for choosing to be a participant in The National Franchise Show – Toronto.

Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit.  Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.

The Show Office will be set up at the International Centre, on Friday September 8th at 10am and management will be available to assist you for the duration of the Show.


Table of Content


Show Location

The International Centre – Hall 5
6900 Airport Road
Mississauga, ON
L4V 1E8
Tel: 1.800.567.1199
Fax: 905.678.4681

Show Dates & Times

Saturday, September 9, 2023 | 11:00 am – 5:00 pm
Sunday, September 10, 2023  | 11:00 am – 5:00 pm

Exhibitor Move-in Times

Friday, September 8, 2023 | 10:00 am – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, September 10, 2023 |  5:00 pm – 8:00 pm

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.,
Markham ON
L3R 8H8
Tel: (905) 477-2677 or (800) 891-4859
Fax: (905) 477-7872

Exhibitor Coordinator

Emily Huang
905 477-2677 or (800) 891-4859 Ext 284
Email: emily@nationalevent.com


Exhibitor Checklist

Please print a copy of this checklist to assist you in planning for the Show.  To take advantage of “early booking discounts” please note booking deadlines.





If you require audio visual equipment in your booth, please send the completed order form to;

Cross Connect Audio Visual

Orders received after the pre-show booking deadline may be subject to additional charges.




Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming please contact;

Tel: 416-548-7433
Email: admin@hsholdings.ca




Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage.

Should you require assistance setting up or dismantling your booth, please place your order online here: www.stroncoonline.com

In order to protect your privacy and restrict access to exhibitors in this event we have assigned the following show code to this event:

Show Code: 511394662

If you need assistance with our online ordering system, please contact Stronco’s Exhibitor Services Centre at 800-665-2621.

Stronco Show Services
Exhibitor Services
Tel: 800-665-2621


Custom Exhibits, Signage & Printing Needs

Detonate is your one-stop destination for all your upcoming trade show needs. Whether you’re in search of a trade show booth, big or small, custom printing collateral to handed out we do it all. With your booth purchase, you have automatically received 25% off your first order with www.shopdetonate.com using coupon code SHOP25.

Check out our trade show catalogue here “Detonate Displays

Contact them at info@detonategroup.com or via phone 416-388-6713
Website: www.detonategroup.com


Cross Connect Customs & Logistics is our designated official customs broker to coordinate customs clearance of goods destined for The National Franchise Show. Please make sure you contact them at least one month prior to the event in order to arrange your custom needs.

If you have any questions please contact:
Pat D’Alessandro
Cell: 416-726-7229



BOOKING DEADLINE: August 18, 2023

Electrical is not supplied to your booth.
Our preferred supplier is:

Show Tech
Christine Wong

If this is your first time ordering from Show Tech, click the “Create Account” link at the top of the page and follow the instructions to create a username and password. Please note: You will not be able to login to your new account until you have verified your email. 

Please access the direct online ordering link below:


Exhibitor Badge


We have implemented a new automatic badge system to simplify the request process. Please follow the link below to complete your badge request form. You will receive a confirmation email upon completion.

Exhibitors are provided with up to a maximum of 6 personalized name badges based on the size of your booth.

10×10 booth – 2 booth staff
10×20 booth – 4 booth staff
300 feet or larger – 6 booth staff

Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.


Exhibitor Parking

Exhibitor parking at the International Centre is free.

EZ Backdrops

If you require a pop-up banner or backdrop, please contact:

EZ Backdrops
Phone: 678-717-1222
Email: angie@ezbackdrops.com

Food Sampling


If you are planning on sampling food or beverage product(s) in your booth, please note there are two necessary forms to complete. Please send a copy of each completed form to emily@nationalevent.com

Food samples are limited to a 2 oz. portion and beverage samples to 4 oz.

1. Please complete the below Sampling Form and send it to The International Centre at info@internationalcentre.com


2. Please click the link below to complete the “Special Event Application for Food Vendors” and print a copy for your records. There is no fee involved.

a. On the second page of the form, please select “Food Vendor”.

b. Please ensure you are complying with the Region of Peel’s Food Safety Guidelines attached below. If you do not complete this form, and do not comply with the guidelines, you could be closed down if an inspector comes to the show.

If you have any questions, please feel free to contact Region of Peel – Public Health at 905-791-7800 and ask to speak to a health inspector. You can also visit our special events page for more information.



Raise awareness and let people know you will be at The National Franchise Show! Increase traffic to your booth by sharing free admission passes to the event. There is no limit to the number of FREE Admission Passes you may share to your email database, as well as on social media.

You can also distribute a customized FREE Admission Pass to promote your participation at the show. If you are interested, please complete the form below and  upload a high-resolution logo (.jpg, .eps, .pdf format accepted). You will receive an email from emily@nationalevent.com with your customized pass. 




BOOKING DEADLINE: August 9, 2023

Rooms and discounted rate will only be held until the specified date.
Rooms will then be subject to availability at prevailing rates.

We have obtained a group rate of $195.00 + taxes for single or double occupancy at Westin Toronto Airport.

The Westin is located at:
950 Dixon Rd.
Toronto, Ontario
M9W 5N4

Reservations may be made online using this link:

To receive this rate, you must mention that you are with The Franchise Show when booking.  Rates cannot be changed at check-in/check-out times if you fail to identify your affiliation at the time of booking.


Insurance for booth/show
Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

Transportation Insurance
Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

Insurance Supplier
If you do not already have insurance for the show, you may contact:

Exhibitor Insurance
Phone: 905-695-2971
Toll Free: 1-866-836-9066

Exhibitor Insurance Brokers.com is offering a special price for the show at $175 + taxes. Please click on the link here to access their form: ONLINE EXHIBITOR INSURANCE

If you prefer, you may also fill out the form below and send to info@exhibitorinsurance.com.


Lead Retrieval System

We offer a Lead Collection system at the The National Franchise Show. This system uses any smartphone or internet enabled device (no scanners needed). Attendees contact info (name, email and cell if provided) will be pre-populated into the software to make your lead collection easy on-site and your post-show follow-up effortless.

Please send your completed order form to emma@nationalevent.com if you would like to sign up for this system.

Please note: This is not a complete list of attendees. It is a lead retrieval service to help you capture leads quickly and accurately.

If you have already selected lead retrieval upon registering, you do not need to fill out a form.


Loading Docks

If you require dock level access the docks are located on the on the north side of Hall 5 doors 65-72. There is also a drive in door along the north side; Door #74.

If you do not require a dock you may enter on the south side of the hall at the roll up door. Drive in doors: 80, 79 

Dollies and a pump truck will be available for your use. If you require a forklift to move material from the dock to your booth, a forklift will be available to you.  However, if you have excessive forklift requirements, please speak with emily@nationalevent.com  to discuss your needs.  A charge may apply.

Move-in Instructions

Move-in Times:               Friday September 8, 2023         10:00 am – 6:00 pm

  • All exhibitors must officially register before setting up. 
  • All exhibits must be set up by 6:00 pm Friday. Exhibitors will not be permitted to set up during show hours.
  • The aisle carpet will be in place Saturday morning. Dollies and carts WILL NOT be permitted on the carpet.  Hand-carried items only may be brought in on Saturday.
  • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

Move-out Instructions

Move-out Times:               Sunday September 10, 2023         5:00 pm – 8:00 pm

Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited

All material must be removed by 10:00 pm

Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked up or refused by carriers. Should this occur, you will be responsible for any charges incurred.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to
prevent pilferage.

Printing & Packaging

Detonate Group Inc. is the suggested supplier of print collateral, trade show builds and packaging & labelling. With over 4 years of experience, Detonate offers design, printing, branding, building & dismantling needs all under one roof.

Contact: DCA@Detonategroup.com
Tel: 416-388-6713



Rules & Regulations

Diagram #1: Sample of the drape provided for your booth
Diagram #2: Sample of display allowance

Upright banners & products must be within 4’ from the back drape, and a maximum of 8’ high. The front 6’ of the booth must be clear above 4’.


Booth Display & Restrictions

  • Diagram#1 shows the drapes that are provided as a part of your booth cost.
  • Diagram#2 shows the allowed clearance for displays, banners, and products within your booth.
  • No exhibit may exceed a maximum height of 8 ft.
  • Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
  • The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
  • Any exceptions to this must have pre-approval from Dina Latina (dina@nationalevent.com).

Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.


No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.

Carpet or Flooring

Carpet or Flooring is mandatory for all exhibits. You can use the show decorator below or you are welcome to bring in your own at your own cost. See Tape Restrictions below.

Tape (Floor, Wall, and Carpet Damage)

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.
It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.
Here are the models of two-faced tapes that are authorized by the facility.

  • Polyken 105c LPDE
  • Scapa 274004
  • DC W002A

If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles.

If you would like to install your carpet on top of the existing carpet, please contact emily@nationalevent.com

Restrictions for Booth Installation

Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead.


Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure it’s having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.

Fire Regulations

All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial, and City Fire Laws.

National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information re the Fire Code please contact emily@nationalevent.com


Animals in the Show

The facility’s policy prohibits the presence of animals unless they are used as a working dog for the blind. Permission must be obtained from the facility for any exception.  Please fill in form below to obtain approval please send form to emily@nationalevent.com


Helium Balloons

Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor, when balloons are lost.  Please contact emily@nationalevent.com  if you wish to use helium balloons in your display.

Mechanical Conveyances

Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.


National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.


Shipping Direct to Show: Friday September 8, 2023

PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours only.  Your materials will be left at the dock until you arrive.  To move your items to your booth space, pump trucks and dollies will be available at no charge.  Should you require assistance or the use of a forklift, please contact Dina Latina (dina@nationalevent.com) as charges may apply.

Please address shipments to:
Company name Booth number
C/O The Franchise Expo – Toronto Fall 2023
The Toronto International Centre Hall 5
6900 Airport Road
Mississauga, ON
L4V 1E8

The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

Cross Connect Customs & Logistics
Pat D’Alessandro
Cell: 416-726-7229


Pre-Show Shipping

If you choose the official show carrier as your freight carrier, they will warehouse materials for up to 30 days prior to the Show at no charge and deliver them to the show on move-in day.

Please address Advance Warehouse Shipments to:

Exhibitor Name, Booth #
c/o The Franchise Expo-Toronto Fall 2023
CrossConnect c/o ABF Freight
15 Strathearn Avenue
Brampton, ON – L6T 4P1

To request a quote, please complete the below order form and email to:

Cross Connect Customs & Logistics
Pat D’Alessandro
Tel: 416-726-7229


Shipping enquiries must be finalized 14 days prior to show move in date. Be sure your shipment is labeled clearly.

You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times.

Show Decorator (to order tables, chairs, accessories, etc.)


Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from

Stronco Show Services
Exhibitor Services
Tel: 800-665-2621

Please place your order online here: www.stroncoonline.com 

In order to protect your privacy and restrict access to exhibitors in this event, we have assigned the following show code to this event:

Show Code: 511394662   

If you need assistance with our online ordering system, please contact Stronco’s Exhibitor Services Centre at 800-665-2621.

Show Colours

  • Booth Drapes: Black
  • Aisle Carpet: Teal
  • Booth Carpet: Grey (Included in booth space)

Show Guide Ad & Sponsorship Opportunities

There are a number of ways to increase your brand awareness at our shows.  Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence.  For more information, please contact Nadine at nadine@nationalevent.com or 905-477-2677 ext. 229.

Telephone / Internet / WIFI

BOOKING DEADLINE: August 22, 2023

Please Note: This venue does NOT have free wifi.

If you require a telephone or internet line or access to WIFI in your booth you must submit the below order form to:

Contact: Statler Lee


Vehicles on Show Floor

All vehicles must abide by the arrival and departure schedules and procedures established by Show Management.  Please contact emily@nationalevent.com for approval and to arrange arrival time if you want to display a vehicle.

When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense.

Motor vehicles or gasoline-powered equipment on display must be equipped with lock-on type gasoline tank caps and batteries are to be disconnected. Gasoline tanks must not be filled beyond the ¼ mark in order to allow for expansion of product. Vehicles unable to be equipped with lock-on type caps must have caps sealed in a manner acceptable to the Fire Department.

  • Running of display vehicles during exhibit is prohibited unless approved by the Fire Department.
  • Shows requiring vehicles to run as part of a performance or contest must fill vehicle outdoors from approved safety containers.
  • Propane charged cylinders are not permitted on self-propelled vehicles or trailers on display inside buildings.
  • If at any time an Inspector deems that equipment is being operated in a manner dangerous to public safety, he shall cancel the privilege of the exhibitor concerned.

Exhibitors are responsible for oil, grease, or any general damage to the carpeted area.

Exhibitors must provide a set of keys, the contact’s name, and phone number of the person responsible to remove the vehicle(s) to Show Management.