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OAS Toronto Exhibitor Manual

Welcome and thank you for choosing to be a participant in The National Franchise Show – Toronto.

Please take a moment to read the exhibitor manual, which will provide you with all of the necessary information for the preparation and installation of your exhibit.  Processing your orders at your earliest convenience will allow us and the service-contractors time to provide you with the best possible rates & service.

The Show Office will be set up at the Metro Toronto Convention Centre in the North Building, on Friday January 12, 2024 at 9am. Management will be available to assist you for the duration of the Show.

 

Table of Content

GENERAL INFORMATION

Show Location

Metro Toronto Convention Centre
North Building – Hall C
255 Front Street West
Toronto, ON
M5V 2W6
Tel: (416) 585-8000
Email: info@mtccc.com

Show Dates & Times

Saturday, January 13, 2024  | 11:00 am – 5:00 pm
Sunday, January 14, 2024 | 11:00 am – 5:00 pm

Exhibitor Move-in Times

Friday, January 12, 2024 | 10:00 am – 6:00 pm

Exhibitor Move-Out Dates & Times

Sunday, January 14, 2024 | 5:00 pm – 8:00 pm

*Exhibitors will be sent specific move-in & move-out times closer to the show*

Produced By

National Event Management
Suite #102
260 Town Centre Blvd.,
Markham ON
L3R 8H8
Tel: (905) 477-2677 or (800) 891-4859
Fax: (905) 477-7872

Exhibitor Coordinator

Emily Huang
905 477-2677 or (800) 891-4859 Ext 284
Email: emily@nationalevent.com

 

Exhibitor Checklist

Please print a copy of this checklist to assist you in planning for the Show. To take advantage of “early booking discounts” please note booking deadlines.

CHECKLIST

AUDIO / VISUAL RENTALS

PRE-SHOW BOOKING DEADLINE: January 5, 2024

Audio Visual is not supplied to your booth. If you require Audio Visual equipment, please complete the order form below and send it to:

Cross Connect Custom & Event Logistics
info@crossconnectcl.com
416-639-2176

Orders received after the pre-show booking deadline may be subject to additional charges.

AUDIO VISUAL ORDER FORM

BOOTH CLEANING

PRE-SHOW BOOKING DEADLINE: December 29, 2023

Exhibitors are responsible for maintaining their own booth space. If you require in-booth vacuuming please contact;

Email: exhibitor-services@mtccc.com
Phone: (416) 585-8387

Exhibitors may order services at by  CLICKING HERE 

RECYCLING PROGRAM

BOOTH INSTALLATION & DISMANTLING

PRE-SHOW BOOKING DEADLINE: December 21, 2023

Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to prevent pilferage.

Should you require assistance setting up or dismantling your booth, please CLICK HERE 

Stronco Show Services
Exhibitor Services
Tel: 800-665-2621
exhibitorservices@stronco.com

To place your order online, view the show schedule or print order forms, go to www.stroncoonline.com

Show Code: 520985532

Custom Exhibits, Signage & Printing Needs

Detonate is your one-stop destination for all your upcoming trade show needs. Whether you’re in search of a trade show booth, big or small, custom printing collateral to handed out we do it all. With your booth purchase, you have automatically received 25% off your first order with www.shopdetonate.com using coupon code SHOP25.

Check out our trade show catalogue here “Detonate Displays

Contact them at info@detonategroup.com or via phone 416-388-6713
Website: www.detonategroup.com

CUSTOMS BROKER

Cross Connect Customs & Logistics is our designated official customs broker to coordinate customs clearance of goods destined for The National Franchise Show. Please make sure you contact them at least one month prior to the event in order to arrange your custom needs.

If you have any questions please contact:
Pat D’Alessandro
info@crossconnectcl.com
Cell: 416-726-7229

TRANSPORTATION & CUSTOM ORDER FORMS

Electrical

BOOKING DEADLINE: December 27, 2023

Electrical is not supplied to your booth. If you would like to order electrical in your booth, please use link below. If you have never ordered from Showtech online ordering portal, you will need to create a new account with a username and password to log in first.

Please access the direct online ordering link below with Google Chrome to view pricing and/or order online.

ShowTech
Tel: 905.283.0550
Toll-Free: 1.855.746.9832
Email: info@showtech.ca

ONLINE ORDERING LINK
ELECTRICAL SAFETY FORMS
PERMISSION TO ENERGIZE

Exhibitor Badge

 FORM SUBMISSION DEADLINE: January 2, 2024

We have implemented a new automatic badge system to simplify the request process. Please follow the link below to complete your badge request form. You will receive a confirmation email upon completion.

Exhibitors are provided with up to a maximum of 6 personalized name badges based on the size of your booth.

10×10 booth – 2 booth staff
10×20 booth – 4 booth staff
300 feet or larger – 6 booth staff

Badges will be available for pick up at the Show Office during move-in and must be worn to gain admittance to the Show.

BADGE ORDERING LINK

Exhibitor Lounge

Exhibitors are welcome to enjoy complementary coffee and tea to be available each morning of the show in the exhibitors lounge, Courtesy of E-Pro Bots.

 

Exhibitor Parking

DISCOUNTED PARKING PASSES DEADLINE: December 29, 2023

Directions to Metro Toronto Convention Centre:

From the East:Take the 401 West to the Don Valley Parkway South Follow the Gardiner Expressway to Spadina Avenue and go north. Turn right at Front Street.  Turn right at Lower Simcoe Street.

From the West:Take the 401 East to 427 South Follow the Gardiner Expressway and exit at Spadina Avenue and go north. Turn right at Front Street. Turn right at Lower Simcoe Street.

Exhibitor parking passes are available for sale for each event in our easy access, security-patrolled indoor parking garages.

Discounted parking rates are available for orders placed prior to December 29, 2023

To order CLICK HERE 

Email: exhibitor-services@mtccc.com
Phone: (416) 585-8387
www.mtccc.com/order

EZ Backdrops

If you require a pop-up banner or backdrop, please contact:

EZ Backdrops
Phone: 678-717-1222
Email: angie@ezbackdrops.com
http://www.ezbackdrops.com/

Food Sampling

FORMS SUBMISSION DEADLINE: December 13, 2023

If you are planning on sampling food or beverage product in your booth, please note there are two necessary forms to complete. Please send a copy of your completed forms to emily@nationalevent.com  Food samples are limited to a 2 oz. portion and beverage products to 4 oz.

1. Please complete the below Sampling Form and send it to the Metro Toronto Convention Centre at catering@mtccc.com

 FOOD SAMPLING FORM VENUE 

2. Toronto Public Health – Requires every exhibitor that wants to sample food or beverages to completed the online form below. There is no fee involved.

      1. Please ensure you are complying with the guidelines listed within the application.  If you do not complete this form, and do not comply with the guidelines, you could be closed down if an inspector comes to the show.
      2. If you have any questions, please contact the City of Toronto’s Healthy Environments department at 416-392-1356.

PUBLIC HEALTH APPLICATION
FOOD SAFETY REQUIREMENTS
FIRE SAFETY REPLY
PROPANE & GAS AUTHORIZATION FORM

FREE ADMISSION PASSES

Raise awareness and let people know you will be at The National Franchise Show! Increase traffic to your booth by sharing free admission passes to the event. There is no limit to the number of FREE Admission Passes you may share to your email database, as well as on social media. Please share the registration link below for free passes or download a copy of our generic FREE Admission Pass.

You can also distribute a customized FREE Admission Pass to promote your participation at the show. If you are interested, please complete the form below and  upload a high-resolution logo (.jpg, .eps, .pdf format accepted). You will receive an email 2 weeks before the show from emily@nationalevent.com with your customized pass.

CUSTOM COUPON REQUEST FORM

DEADLINE OF LOGO SUBMISSIONS: December 16, 2023 

 

Hotel

BOOKING DEADLINE: January 2, 2024

Rooms and discounted rate will only be held until the specified date. Rooms will then be subject to availability at prevailing rates.

We have obtained a group rate of $259.00 + taxes at The InterContinental Toronto Centre.  Complimentary wireless internet is provided in all guestrooms.

The InterContinental is located at:
225 Front St. West
Toronto, Ontario
M5V 2X3
Tel: (416) 597- 1400

ONLINE BOOKING LINK

To receive this rate, you must mention that you are with The National Franchise Show when booking.  Rates cannot be changed at check-in/check-out times if you fail to identify your affiliation at the time of booking.

Insurance

Insurance for booth/show
Exhibitors must have their own liability insurance covering a minimum of $1 million in damages. Please list National Event Management as “additional insured”.

Transportation Insurance
Show Management is NOT responsible for damages caused during the transportation of your products. We strongly recommend purchasing transportation insurance when booking your shipments.

Liability
Exhibitors will be liable for, will indemnify, and will hold harmless Show Management from any loss or damage whatsoever occurring to, or suffered by, any person or company. This includes, without limiting the generality of the foregoing, exhibitor, other exhibitors, management, the owners of the building and their respective agents, servants and employees, and members of the public attending the show, either (a) on the said space or (b) elsewhere. Neither the facility nor Show Management will be responsible for loss or damage to persons, exhibits, or decorations by fire, accident, theft, or any cause while in the exhibition buildings.

Insurance Supplier
If you do not already have insurance for the show, you may contact:

Exhibitor Insurance
Phone: 905-695-2971
Toll Free: 1-866-836-9066
info@exhibitorinsurance.com

Exhibitor Insurance Brokers.com is offering a special price for the show at $175 + taxes. Please click on the link here to access their form: 

ONLINE EXHIBITOR INSURANCE 

If you prefer, you may also fill out the form below and send to info@exhibitorinsurance.com.

EXHIBITOR INSURANCE FORM

Lead Retrieval System

We offer a Lead Collection system at the The National Franchise Show. This system uses any smartphone or internet enabled device (no scanners needed). Attendees contact info (name, email and cell if provided) will be pre-populated into the software to make your lead collection easy on-site and your post-show follow-up effortless.

Please send your completed order form to emma@nationalevent.com if you would like to sign up for this system.

Please note: This is not a complete list of attendees. It is a lead retrieval service to help you capture leads quickly and accurately.

If you have already selected lead retrieval upon registering, you do not need to fill out a form.

LEAD RETRIEVAL ORDER FORM
HOW TO COLLECT LEADS

Loading Docks

Move-in to the North Building, Hall C, will be through the east loading dock, which is located off of Lower Simcoe St., south of Front St. and north of Bremner Blvd. Loading entrance is directly across from Station St. There is dock level access for unloading and then you will enter the freight elevators to gain access to the show floor. Vehicles are not allowed to drive onto the show floor to unload.

YOU WILL BE CONTACTED CLOSER TO THE SHOW WITH VOYAGE CONTROL BOOKING INFORMATION

Dollies and a pump truck will be available for your use. If you require a forklift to move material from the dock to your booth, a forklift will be available to you.  However, if you have excessive forklift requirements please speak with Emily Huang (emily@nationalevent.com )  to discuss your needs as a charge may apply

LOADING DOCK INFORMATION 

Move-in Instructions

Move-in Times:               Friday January 12, 2024         10:00 am – 6:00 pm

  • All exhibitors must officially register before setting up. Exhibitors will not be permitted to set up during show hours.
  • All exhibits must be set up by 6:00 pm Friday. 
  • The aisle carpet will be in place Saturday morning. Dollies and carts WILL NOT be permitted on the carpet.  Hand-carried items only may be brought in on Saturday.
  • Children 15 years of age or younger will not be permitted in the exhibit area during move-in, set-up, or tear down.

Move-out Instructions

Move-out Times:               Sunday January 14, 2024         5:00 pm – 8:00 pm

Please note that move-out will begin once the show has closed, the aisles are cleared and the aisle carpets removed. If you are able to hand carry your supplies out to your car, we encourage you to do so. Dismantling or removing your exhibit/exhibit materials before the end of the show is strictly prohibited

All material must be removed by 8:00 pm

Items left on the show floor after move-out time will be forced off the floor. Show Management reserves the right to reroute shipments that are not picked up or refused by carriers. Should this occur, you will be responsible for any charges incurred.

Exhibitors are encouraged to remove small items and open cases of products from the show floor first. Show Management will take all reasonable security precautions, but immediate removal of these items is the best way to
prevent pilferage.

Rules & Regulations

Diagram #1: Sample of the drape provided for your booth
Diagram #2: Sample of display allowance

Upright banners & products must be within 4’ from the back drape, and a maximum of 8’ high. The front 6’ of the booth must be clear above 4’.

 

Booth Display & Restrictions

  • Diagram#1 shows the drapes that are provided as a part of your booth cost.
  • Diagram#2 shows the allowed clearance for displays, banners, and products within your booth.
  • No exhibit may exceed a maximum height of 8 ft.
  • Side panels 8 ft. high, must not exceed a depth of 4 ft. extending from the back of the display.
  • The remainder of the 6 ft depth from the front of the booth must not exceed a 4 ft. height.
  • Any exceptions to this must have pre-approval from Haelee Jones (haelee@nationalevent.com)

Prefab booth partitions must be finished on both sides. If they are not, please request drapes prior to the show.

Signage

No signage or material may be extended above the 8ft height at the back of your booth nor hung from the ceiling or across the aisle, without approval from Show Management. All signs must be printed on one side only. Your brand messaging can only face the inner walls of your exhibit space.

Carpet or Flooring

Carpet will be provided for all booths. Carpet or flooring is required for all exhibits. If you need anything customized, you can use the show decorator below or you are welcome to bring in your own at your own cost. See Tape Restrictions below.

Tape (Floor, Wall, and Carpet Damage)

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.

This only applies to companies that choose to place carpet or flooring on top of the existing carpet.
It is important that you use the proper carpet tape in your booth. If you do not use the correct tape there will be a charge for tape removal.
Here are the models of two-faced tapes that are authorized by the facility.

  • Polyken 105c LPDE
  • Scapa 274004
  • DC W002A

If you bring your own carpet, you must adhere to the above Tape Restrictions. If you do not have the proper tape, please notify Show Management before installing your carpet or tiles.

If you would like to install your carpet on top of the existing carpet, please contact Haelee Jones (haelee@nationalevent.com)

Restrictions for Booth Installation

Painting, nailing, drilling, or screwing to the floors, walls or any other part of the building is not permitted. Exhibitors are also responsible for oil, grease, or any general damage to the carpeted area. Exhibitors wishing to lay any floor coverings may not fasten the coverings to the building floor. It is suggested that building paper or the approved tape (Polyken 105c LPDE OR Scapa 274004 OR DC W002A) is used instead.

NOTICE TO EXHIBITORS

Demonstrations/Distributions

Displays, demonstrations or distribution of advertising materials, are not permitted outside the confines of your booth. If audio visual equipment is used, the sound must be subdued to such an extent as to ensure it’s having no nuisance effect on neighbouring exhibitors. The use of microphones is not permitted without prior management approval.

Fire Regulations

All exhibitors planning to use any type of fuel (such as gas, oil, helium gas, or propane) in their exhibits are requested to contact Show Management. All displays or exhibited materials must be fireproof to conform to Federal, Provincial/Sate, and City Fire Laws.
National Event Management is obligated to abide by the Fire Code regulations in each city. We therefore retain the right to refuse any material or object that does not confirm to code. If you have a question or need information re the Fire Code please contact Dina Latina, dina@nationalevent.com, 905-477-2677 or 1-800-891-4859, ext. 224.

FIRE REGULATIONS
EMERGENCY PROCEDURES
FIRE FORM – ALL EXHIBITORS TO FILL OUT
PROPANE & GAS AUTHORIZATION FORM

Animals in the Show

The facility’s policy prohibits the presence of animals unless they are used as a working dog for the blind. Permission must be obtained from the facility for any exception. Please contact Haelee Jones (haelee@nationalevent.com) regarding approval and the necessary forms.

ANIMAL AUTHORIZATION FORM

Helium Balloons

Helium balloons are prohibited in most venues. There is a large retrieval fee, charged to the exhibitor when balloons are lost. If you are planning on using helium balloons approval must be obtained by the MTCC. Click on link for the Helium Authorization request form

HELIUM AUTHORIZATION REQUEST

Mechanical Conveyances

Mechanical Conveyances such as electric carts, scooters, or bicycles will not be allowed in the aisles during the show hours. The only exceptions to this rule will be in the case of handicapped persons visiting the show, or those with authorization from Show Management.

Non-Compliance

National Event Management reserves the right to make changes, amendments, and additions to the rules and regulations without notice, as considered necessary to the efficient and proper conduct of the show. Interpretation of these rules and regulations shall rest with Show Management and non-compliance can result in ejection of the offending exhibitor or in the closing of his/her exhibit.

SHIPPING & DELIVERIES

Shipping Direct to Show: Friday January 12, 2024

PLEASE NOTE: The facility will NOT accept shipments prior to the Show move-in date. Show Management will sign for the delivery on your behalf during move-in hours only.  Your materials will be left at the dock until you arrive.  To move your items to your booth space, pump trucks and dollies will be available at no charge.  Should you require assistance or the use of a forklift, please contact Haelee Jones haelee@nationalevent.com  as charges may apply.

Please address shipments to:
Company name Booth number
C/O Toronto Franchise Show – Toronto 2024
Metro Toronto Convention Center
North Building, Hall C
255 Front Street West
Toronto, ON
M5V 2W6

The most cost-effective way to ship your items to the show is to arrange delivery during move in hours with our Official Show Carrier;

Cross Connect Customs & Logistics
Pat D’Alessandro
info@crossconnectcl.com
Cell: 416-726-7229

TRANSPORTATION & CUSTOM ORDER FORMS

Pre-Show Shipping

If you choose the official show carrier as your freight carrier, they will warehouse materials for up to 30 days prior to the Show and deliver them to the show on move-in day.

To request a quote, please complete the below order form and email to:

Cross Connect Customs & Logistics
Pat D’Alessandro
info@crossconnectcl.com
Tel: 416-726-7229

TRANSPORTATION & CUSTOM ORDER FORMS

Shipping enquiries must be finalized 14 days prior to show move in date. Be sure your shipment is labeled clearly.

You may choose to use another carrier however, keep in mind that not all carriers deliver and pick up during our scheduled move in/move out times.

Show Decorator (to order tables, chairs, accessories, etc.)

PRE-SHOW BOOKING DEADLINE: December 21, 2023

Carpet, 8ft back drape and 3 ft side drape are supplied for your exhibit space. If you require tables, chairs or additional booth supplies, these items can be rented from

Stronco Show Services
Exhibitor Services
Tel: 800-665-2621
exhibitorservices@stronco.com

To place your order online, view the show schedule or print order forms, Please CLICK HERE

In order to protect your privacy and restrict access to exhibitors in this event we have assigned the following show code to this event:

Show Code: 520985532

Show Colors:

  • Booth drapes: Black
  • Aisle Carpet: Teal
  • Booth Carpet: Grey

Show Guide Ad & Sponsorship Opportunities

There are a number of ways to increase your brand awareness at our shows.  Additional ad space is available in our Show Guides that are distributed to attendees and sponsorship recognition includes show guide space, on-site signage, & online presence.  For more information, please contact Nadine at nadine@nationalevent.com or 905-477-2677 ext. 229.

Telephone / Internet / WIFI

ORDERING DEADLINE: December 29, 2023

If you require a telephone or internet line, or WIFI access in your booth you may order services by CLICKING HERE  

Email: technology@mtccc.com
Phone: (416) 585-3596

ONLINE ORDERING LINK 
TELECOMMUNICATIONS RATES

Vehicles on Show Floor

All vehicles must abide by the arrival and departure schedules and procedures established by Show Management.  Please contact Haelee Jones haelee@nationalevent.com  for approval and to arrange arrival time if you want to display a vehicle.

Any vehicle that drips oil or other staining solutions may not be operated within the Centre without a drip pan or dry absorption powder. Responsible parties will be charged cleaning costs for staining solutions not removed.

No motorized vehicle may be operated on carpeted areas under any circumstances. Exceptions may be authorized by the Director of Event Coordination or Operations Manager. When motorized vehicles are approved for use, a protective sheet of visqueen, tarpaulin or comparable material may be required to eliminate damages from leaks of gas, oil, etc., at the exhibitor’s expense.

Fuel tanks containing fuel, or which have ever contained fuel shall be maintained less than ½ full. Caps for fuel tanks fill pipes shall be of the locking type and be maintained locked to prevent viewer inspection. If they cannot be locked, they shall be taped shut.

The electrical system shall be de-energized by either:

  1. a) Removing the battery or
  2. b) Disconnecting both battery cables and covering them with electrical tape or other similar insulating material.

Tanks containing propane shall be maintained less than ½ full. Vehicles may be driven in and positioned. Engine should remain running, with valve shut off. Allow engine to run until all of the fuel line is used up. Turn ignition off.

Exhibitors are responsible for oil, grease, or any general damage to the carpeted area.

Exhibitors must provide a set of keys, the contact’s name, and phone number of the person responsible to remove the vehicle(s) to Show Management.

 

FIRE FORM – ALL EXHIBITORS NEED TO FILL OUT (Due Decmeber 12, 2023)
MOTORIZED VEHICLES RULES & REGULATIONS